Cloud Is The Buzz, But What About The SLA?

Cloud Is The Buzz, But What About The SLA? http://www.servicetechmag.com/I63/0612-1Published: June 26th, 2012 • Service Technology Magazine Issue LXIII  Abstract:Everyone is talking about cloud computing but a great deal of writing is spent on the advantages of the technology. Moving services off premise can create a great deal of savings but there are risks that should be …

People Filters (TURNED OFF) and Deceptive Leadership

As a Community Manager I manage nothing.   I think the title is wrong actually, I should be called “Community Motivator” or “Community Influencer” or something else but manager is not what I am or what I do.   I listen to stakeholder problems most of the time and unless asked at this point I work hard …

Question over Answer

This week a study was published and highly publicized concerning microbes on the human body.  Through science and technology we constantly learn that we don't really know a lot about ourselves.   Yet, I find that people talk in absolutes all the time.  When presented with problems in the world of IT most if us …

(COHEN) Trust GONE VIRAL! (SUTTON) My point is this: Trust is a violent act.

You think that we should have a conversation about TRUST?   I talk about trust and leadership a lot and I believe that you need both but as pointed out to me by my good friend Matt Sutton, we are diluting the value of these words.  In a paper put out by Harvard Business Review they talk …

Collaboration Pattern

Collaboration Pattern.

Collaboration Pattern

I get a lot of phone calls and emails about the "secret sauce" with community management.  The key to having a successful community is facilitation in context.   Matt Sutton, Wendy Woodson and I have been working on the challenges of collaboration for a long time.   As a Community Manager in the DoD, I …

Community Management Metrics

Community Metrics in Context In late 2011 I started working for DISA on the Forge.Mil project.   Forge.Mil is a really great concept that was born out of the need for a change in the Department of Defense concerning software development and application life-cycle management.  Some the concepts that attracted me to Forge (that is …