Young enough to know everything, old enough to know better.
Cloud Is The Buzz, But What About The SLA? http://www.servicetechmag.com/I63/0612-1Published: June 26th, 2012 • Service Technology Magazine Issue LXIII Abstract:Everyone is talking about cloud computing but a great deal of writing is spent on the advantages of the technology. Moving services off premise can create a great deal of savings but there are risks that should be …
Continue reading "Cloud Is The Buzz, But What About The SLA?"
As a Community Manager I manage nothing. I think the title is wrong actually, I should be called “Community Motivator” or “Community Influencer” or something else but manager is not what I am or what I do. I listen to stakeholder problems most of the time and unless asked at this point I work hard …
Continue reading "People Filters (TURNED OFF) and Deceptive Leadership"
This week a study was published and highly publicized concerning microbes on the human body. Through science and technology we constantly learn that we don't really know a lot about ourselves. Yet, I find that people talk in absolutes all the time. When presented with problems in the world of IT most if us …
You think that we should have a conversation about TRUST? I talk about trust and leadership a lot and I believe that you need both but as pointed out to me by my good friend Matt Sutton, we are diluting the value of these words. In a paper put out by Harvard Business Review they talk …
Continue reading "(COHEN) Trust GONE VIRAL! (SUTTON) My point is this: Trust is a violent act."
Collaboration Pattern.
I get a lot of phone calls and emails about the "secret sauce" with community management. The key to having a successful community is facilitation in context. Matt Sutton, Wendy Woodson and I have been working on the challenges of collaboration for a long time. As a Community Manager in the DoD, I …
Community Metrics in Context In late 2011 I started working for DISA on the Forge.Mil project. Forge.Mil is a really great concept that was born out of the need for a change in the Department of Defense concerning software development and application life-cycle management. Some the concepts that attracted me to Forge (that is …
