Cloud Is The Buzz, But What About The SLA?

Cloud Is The Buzz, But What About The SLA? http://www.servicetechmag.com/I63/0612-1 Published: June 26th, 2012 • Service Technology Magazine Issue LXIII … More

People Filters (TURNED OFF) and Deceptive Leadership

As a Community Manager I manage nothing. I think the title is wrong actually, I should be called “Community Motivator” … More

This week a study was published and highly publicized concerning microbes on the human body. Through science and technology we … More

You think that we should have a conversation about TRUST? I talk about trust and leadership a lot and … More

Collaboration Pattern.

I get a lot of phone calls and emails about the “secret sauce” with community management. The key to having … More

Community Metrics in Context In late 2011 I started working for DISA on the Forge.Mil project. Forge.Mil is a … More