I get a lot of phone calls and emails about the “secret sauce” with community management. The key to having a successful community is facilitation in context. Matt Sutton, Wendy Woodson and I have been working on the challenges of collaboration for a long time. As a Community Manager in the DoD, I have found that everything begins with People, Process, Methods first and Tools last. Most programs and projects start with tools and try to make their people, process and methods fit. I am posting some slides which is an introduction to the collaboration pattern and I will follow with some short notes on the different areas and lessons learned.