It is Monday, you are sitting down reading through the email, maybe having a cup of coffee. Many people today scroll through video reels or look towards other distractions as they go about their day. The added complexity of the world becomes so weighted that we as human beings default to abstract and very simple […]
Tag: writing
Customer Expectations (The New CX)
I have recently concluded that for at least the near future, we are going to continue to see a decline in good customer service and experience. While I don’t think all hope is lost, we are living in a new age of transactional based customer engagement. This means that an individual customer does not matter […]
Yes, &
The politics aside, I am afraid for my children and for the world. It doesn’t matter the reason why people choose to do what they do but the outcomes matter. The human world is fighting in the same way it always has but the toys and weapons are stronger. While social media has a strong […]
Mandatory Maker Space
I am not going to complain today or bring up anything that you or I should do. What I am going to talk about is something that I find pretty interesting. When I work on electronics, it is difficult for me to fix things because I can’t see as well as I used to, and […]
Yesterday was
When people were old, they looked old, they smelled old. They spoke of old things and of days and time before. They started with “remember when we…” The music playing on my grandmother’s small radio in the kitchen was soft without words. The big band sounds on the old station. It was FM radio, clear […]