Customer Expectations (The New CX)

I have recently concluded that for at least the near future, we are going to continue to see a decline in good customer service and experience. While I don’t think all hope is lost, we are living in a new age of transactional based customer engagement. This means that an individual customer does not matter […]

The Web’s Next Chapter: A Hyper-Personalized, Distributed, and Trustworthy Future

The evolution of the web is about to hit another inflection point – one that feels both exciting and a little unsettling. Over the past few decades, we’ve watched the internet transform from static pages (Web 1.0) to user-generated content and social networks (Web 2.0). Today, AI is slipping into every corner of our digital […]

Don’t Give Up: Find New Jobs Faster on LinkedIn

The content discusses various LinkedIn hacks aimed at improving job searches. It explains a technique to modify LinkedIn URLs for accessing recent job listings, the use of the “Build A Resume” feature for keyword insights, and strategies for effective networking, including messaging within LinkedIn groups and leveraging alumni connections for referrals.

All the Friday’s Written

If you’ve read my posts over the years, you know that I write on Sundays most of the time. It is a good day for this routine part of my life when I take intentional time to learn and share thoughts about almost any topic. What you may not know is that I also write […]