Hurricane Resources #Hurricane

Put together a list for family in Florida…  Just copying and sharing here as well..

Zello – http://zello.com/

All Partners Access Network- https://community.apan.org/hadr/hurricane-irma/

You Tube (Live) https://www.youtube.com/live Stream news live from cell networks.

Police scanners online – https://www.lifewire.com/find-police-scanners-3483138

 

Disaster apps https://www.sis.nlm.nih.gov/dimrc/disasterapps.html

 

WISER (includes CHEMM) application icon
  • Download for iPhone/iPad
  • Download for Android
  • Download for Blackberry
  • Launch in browser

WISER (Wireless Information System for Emergency Responders) assists first responders in Hazmat incidents, with features including substance identification support, containment and suppression advice, and medical treatment information. Content from CHEMM (Chemical Hazards Emergency Medical Management) is included in this app.


Mobile REMM application icon
  • Download for iPhone/iPad
  • Download for Android
  • Download for Blackberry
REMM (Radiation Emergency Medical Management) provides guidance about clinical diagnosis and treatment of radiation injuries during radiological and nuclear emergencies. It was developed by the National Library of Medicine and the Office of the Assistant Secretary for Preparedness and Response, U.S. Department of Health and Human Services.

ERG 2016 application icon
  • Download for iPhone/iPad
  • Download for Android

2016 Emergency Response Guidebook (ERG) from the PHMSA (U.S. Department of Transportation Pipeline and Hazardous Materials Safety Administration) provides first responders with a go-to resource to help deal with hazmat accidents during the critical first 30 minutes.


CDC Blast Injury application icon
  • Download for iPhone/iPad
This application is designed to help healthcare providers and public health professionals treat injuries, prepare for blast events, and save lives.

TOXNET application icon
  • Launch in browser

TOXNET from the National Library of Medicine is an easy to use, mobile-optimized Web interface covering toxicology, hazardous chemicals, environmental health and related areas.


Tox-App application icon
  • Download for iPhone/iPad
Tox-App lets users search for industrial facilities that most recently reported releasing certain chemicals into the environment to the US EPA TRI program. This version of Tox-App provides some of the basic TOXMAP functions, including the ability to search for reporting facilities, or browse for these facilities by chemical, state, or county.

CAMEO Chemicals application icon
  • Download for iPhone/iPad
  • Download for Android
  • Launch in browser

CAMEO Chemicals is a tool designed for people involved in hazardous material and incident response and planning. It has a database of thousands of chemicals, with response information and a tool that tells you what reactions might occur if chemicals were mixed together. There is also a desktop program for Windows or Mac that, like the mobile apps, can be used offline.


Laboratory Response Network Rule-Out and Refer  application icon
  • Download for iPhone/iPad
This app from CDC allows sentinel labs to access important information regarding six potential bioterrorism agents, including information about biosafety, shipping and select agent compliance associated with each pathogen.

NIOSH Pocket Guide to Chemical Hazards Mobile Web Application application icon
  • Lunch in Browser

This app provides general industrial hygiene information for workers, employers, and occupational health professionals. The Pocket Guide presents key information and data in abbreviated tabular form for 677 chemicals or substance groupings.


Internal Contamination Clinical Reference application icon
  • Download for iPhone/iPad
  • Download for Android
This app estimates reference concentrations of radionuclides in urine assuming intakes equal to one Clinical Decision Guide (CDG) for each radionuclide. It is intended for clinicians, health professionals, radiation safety officers, medical and public health laboratory specialists, or any other professional interested in internal contamination with radioactive materials and their medical therapy. The app is to be used for educational and informational purposes only.

RadResponder application icon
  • Download for iPhone/iPad
  • Download for Android
  • Download for Windows laptop or tablet

RadResponder provides free software tools for logging, transmitting, storing, analyzing, and presenting environmental radiation monitoring data. Data is stored in a secure cloud environment accessible only by the user. Account registration is required through the RadResponder Network.


Medical and Health Information

PubMed application icon
  • Launch in browser

PubMed Mobile provides access to more than 21 million citations for biomedical literature from MEDLINE, life science journals, and online books.


LactMed application icon
  • Download for iPhone/iPad
  • Download for Android
LactMed provides access information about maternal and infant drug levels and possible effects of vaccines and radiologic agents on lactation and on breastfed infants.

MedlinePlus application icon
  • Launch in browser

MedlinePlus provides access to consumer-oriented health information on disaster topics in English and Spanish.


mTBI Pocket Guide  application icon
  • Download for iPhone/iPad
  • Download for Android
mTBI (Tramautic Brain Injury) Pocket Guide provides access to clinical guidelines for assessing and treating service members and Veterans who have sustained a mild TBI.

Drug Shortages application icon
  • Download for iPhone/iPad
  • Download for Android

This app from the FDA allows users to quickly identify current drug shortages, resolved shortages, and discontinuations of drug products, helping health practitioners made quick decisions about patient treatment.


MMWR Express application icon
  • Download for iPhone/iPad
The app provides access to full reports and available summaries from the Morbidity and Mortality Weekly Report (MMWR) which contains timely, authoritative, and useful public health information and recommendations from the CDC.

CDC Yellow Book 2018 - Travel Health Information application icon
  • Download for iPhone/iPad)
  • Download for Android

The fully revised and updated CDC Yellow Book 2018 app delivers the U.S. government’s most current travel health guidelines, including pre-travel vaccine recommendations, destination-specific health advice, and easy-to-reference maps, tables, and charts. Authored by a team of the world’s most esteemed travel medicine experts, this app best codifies the U.S. Government’s latest travel guidelines to staying healthy anywhere in the world.


MATx Mobile App to Support Medication-Assisted Treatment of Opioid Use Disorder application icon
  • Download for iPhone/iPad)
  • Download for Android
MATx empowers health care practitioners to provide effective, evidence-based care for opioid use disorders. This free app supports practitioners who currently provide medication-assisted treatment (MAT), as well as those who plan to do so in the future.

Responder Support and Safety

Med Field Ops  application icon
  • Download for iPhone/iPad

Mobile Medical Unit Field Operations Guide was developed for the Northern New England Metropolitan Response System but is applicable to other response teams such as MRC, CERT, DMAT and others. The app contains access to packing lists, deployment guidelines, treatment reference, and more.


OSHA-NIOSH Heat Safety Tool App application icon
  • Download for iPhone/iPad
  • Download for Android
The OSHA-NIOSH Heat Safety Tool is a useful resource for planning outdoor work activities based on how hot it feels throughout the day. Featuring real-time heat index and hourly forecasts, specific to your location, as well as occupational safety and health recommendations from OSHA and NIOSH.

CDC TravWell application icon
  • Download for iPhone/iPad
  • Download for Android

This app, designed for international travel, provides destination-specific vaccine recommendations, a travel checklist and a healthy travel packing list. You can also use this app to store travel documents and records of immunizations and to set reminders for getting vaccine boosters or taking medicine.


AFN-TIPS application icon
  • Download for iPhone/iPad
  • Launch in browser
This app is intended to support first responders and others who are assisting individuals with access and functional needs in times of crisis.

Show Me for Emergencies application icon
  • Download for iPhone/iPad
  • Download for Android

This app is for emergency workers and people with communication needs such as difficulty understanding English, hearing impairments, and cognitive disabilities. It uses easy-to-understand icons for two-way communication during an emergency.


RRAIN application icon
  • Download for iPhone/iPad
  • Download for Android
Response and Recovery App in Washington (RRAIN Washington) is designed to help first responders in the State of Washington access disaster information resources on a mobile device.

Psychological Health Tools

SAMHSA Behavioral Health Disaster Response  application icon
  • Download for iPhone/iPad
  • Download for Android
  • Download for BlackBerry

This app will connect behavioral health responders to evidenced-based behavioral health resources for use in the field. Users can access pre-loaded resources when Internet connectivity is limited, locate nearby treatment facilities, search for key materials and share information with colleagues and survivors.


PFA Mobile application icon
  • Download for iPhone/iPad
  • Download for Android
PFA Mobile assists responders who provide psychological first aid as part of an organized response effort. The app was funded by the U.S. Department of Veterans Affairs’ National Center for PTSD in partnership with the National Child Traumatic Stress Network, the Substance Abuse and Mental Health Services Administration, the Department of Defense’s National Center for Telehealth & Technology (T2), and the VA’s Patient Care Services.

PTSD Coach application icon
  • Download for iPhone/iPad
  • Download for Android

PTSD Coach provides users with information about post-traumatic stress disorder (PTSD), including educational resources, information about professional care, a self-assessment tool, opportunities to find support, and tools to help manage the stresses of daily life with PTSD.


Provider Resilience application icon
  • Download for iPhone/iPad
  • Download for Android
Provider Resilience gives frontline providers tools to keep themselves productive and emotionally healthy as they help service members, veterans, and their families. The app also features stress-busting and compassion satisfaction-building tools.

Responder Self Care application icon
  • Download for iPhone/iPad
  • Download for Android

This mobile app aids those deployed to emergency response events in maintaining their own physical, emotional, and social wellbeing.


Help Kids Cope application icon
  • Download for iPhone/iPad
  • Download for Android
This app helps parents, caregivers, teachers, and emergency preparedness professionals talk with children about the disasters they may face and how to best support them before, during and after an event.

U.S. Federal Organizations

CDC application icon

CDC

ShowHide
CDC application icon
  • Download for iPhone/iPad
  • Download for Android

The CDC mobile app provides health and safety information related to emergencies and disasters.


FEMA application icon
  • Download for iPhone/iPad
  • Download for Android
  • Download for Blackberry
  • Launch in browser
FEMA app and mobile enhanced web page provide government disaster response information. Users can also upload and share disaster photos to help emergency managers.

American Red Cross Suite of Apps

First Aid by American Red Cross application icon
  • Download for iPhone/iPad
  • Download for Android

First Aid by American Red Cross provides free lifesaving first aid instruction and disaster preparedness information, including videos, interactive quizzes and simple step-by-step advice.


Red Cross Emergency  application icon
  • Download for iPhone/iPad
  • Download for Android
Red Cross Emergency is an “all-inclusive” app that combines more than 35 different severe weather and emergency alerts from natural to man-made, giving users real-time information about incidents that are about to occur in their location.

Earthquake - American Red Cross application icon
  • Download for iPhone/iPad
  • Download for Android

Earthquake – American Red Cross app provides step-by-step instructions on what to do before/during/after an earthquake. It also includes an “I’m Safe” feature to notify family and friends that you are okay.


Flood - American Red Cross application icon
  • Download for iPhone/iPad
  • Download for Android
Flood by American Red Cross app provides flood warning alerts, location of open shelters, information about dealing with floods and power outages and a customizable “I’m Safe” notification.

Hurricane - American Red Cross application icon
  • Download for iPhone/iPad
  • Download for Android

Hurricane by American Red Cross app provides access to local and real time information on what to do before, during and after hurricanes, including an “I’m safe” messaging alert.


Tornado - American Red Cross application icon
  • Download for iPhone/iPad
  • Download for Android
Tornado by American Red Cross app provides access to local and real time information on what to do before, during and after a tornado, including an audible siren when NOAA issues a tornado warning even if your app is closed.

Wildfires by American Red Cross application icon
  • Download for iPhone/iPad
  • Download for Android

Wildfires by American Red Cross shows where NOAA has issued wildfire warnings, notifies you when a new wildfire occurs and gives you a current view of the wildfire’s track and perimeter. You can also let loved ones know that you are safe even if the power is out and learn what steps you should take to prepare your family, home and pets.


Surveillance and Alerts

National Hurricane Center  application icon
  • Launch in browser

National Hurricane Center mobile enhanced Web page provides access to critical hurricane advisories and marine forecasts.


National Weather Service  application icon
  • Launch in browser
National Weather Service mobile enhanced Web page provides weather, hydrologic, and climate forecasts and warnings for the United States.

Disaster Alert  application icon
  • Download for iPhone/iPad
  • Download for Android

Disaster Alert provides access to information in both a list and on an interactive map about active hazards occurring around the globe.


Outbreaks Near Me application icon
  • Download for iPhone/iPad
  • Download for Android
Outbreaks Near Me provides real-time, searchable disease outbreak information for your neighborhood on interactive maps.

FluView application icon
  • Download for iPhone/iPad

FluView tracks influenza-like illness activity levels across the U.S.


ECDC Threat Reports application icon
  • Download for iPhone/iPad
  • Download for Android
  • Download for Windows Phone
The ECDC Threat Reports app gives you direct access to key updates and reports on communicable disease threats of concern to the European Union.

Epi Info application icon
  • Download for iPhone/iPad
  • Download for Android

Epi Info™ mobile apps bring many of the features of Epi Info™ for Windows onto Android and iOS mobile platforms. Epidemiologists can calculate sample sizes, collect data, and perform analysis using their smartphones or tablets to investigate outbreaks, respond to emergencies, or conduct public health research in locations lacking IT infrastructure.


Humanitarian Kiosk application icon
  • Download for iPhone/iPad
  • Download for Android
This app provides a range of up-to-the-minute humanitarian related information from emergencies around the world

ReliefWeb Crises application icon
  • Download for iPhone/iPad
  • Download for Android

RW Crises provides comprehensive coverage of over 20 crisis-affected countries. Get the latest humanitarian updates, disaster trends and country overviews as well as links to in-country contacts, datasets, and jobs and training opportunities. Follow updates in real time and save content for offline use.


Family Reunification

ReUnite application icon
  • Download for iPhone/iPad
  • Download for Android

ReUnite provides ability to upload missing and found person information for family reunification during and after disasters. It provides structured information to the National Library of Medicine’s People Locator service.


TriagePic application icon
  • Download for iPhone/iPad
  • Download for Android
This app is for use by hospital staff to reunify friends and family during a mass disaster. It is a reporting and tracking tool that allows staff to capture photos and brief information (name, age, gender, etc.) on disaster victims as they arrive at the hospital. This information on victims is stored in a database that may be searched by staff for family reunification purposes.

Apps for Disasters in Libraries

LibraryFloods application icon
  • Download for iPhone/iPad

LibraryFloods covers basic steps for recovering collections after a water emergency in your library.


ERS: Emergency Response and Salvage application icon
  • Download for iPhone/iPad
  • Download for Android
  • Download for Blackberry
ERS: Emergency Response and Salvage outlines critical stages of disaster response for damage to collections and significant records. It is based on the Heritage Preservation’s Emergency Response and Salvage Wheel.

For general emergency information from DOT:

For information and resources available from DOT pertaining to Hurricane Irma:

For more information on Hurricane Irma, please visit the following websites:

For information and resources available from DOT pertaining to Hurricane Harvey:

Why Every Leader Should Build a RetroPi

IMG_1991Strategy

It is estimated that the number of mobile phone users in the world is expected to pass the five billion mark by 2019.   The level of interaction with technology creates an illusion of understanding.   Expert users are not expert technologists.

Many senior leaders don’t claim to be expert technologists but when it comes to technology decisions it has become much easier to have an informed opinion on technology whether for design or desired outcome.   This has put a great strain on IT because technology while magical is not magic.   It takes hard work,  a great deal of thought and planning.   Even if agile methodologies are applied,  requirements matter.

In this world of 140 characters or less,  it is safe to say that some folks reading this blog if uninterested would have disengaged about eight sentences ago.    The expectation today is that everything will happen quickly and it will be exactly what was expected or we disengage and find something else.   This is one of many reasons that IT is suffering in large companies today.  CIO’s are fighting subscription or licensed services for solution delivery.   It is true that cloud services and licensed subscription models have great benefit but acquisition of these services still require strategic thinking.

A simple exercise in building a small and usable gaming system will demonstrate end to end implementation of easy to acquire technology and show how important strategic planning and understanding of technology is relative to projects small, medium or large.

Many leaders in industry are walking away from IT and looking to make IT decisions on their own.   They can use their own budget and solve their own problem without IT.  In some instances where risk is low, they can do this with very little impact.  In most cases, they find a need to bring IT in at either the end of the purchase or when they need to actually implement.  This creates contention and can impact their ability to get the software or services they wanted in the first place.   The underlying question is “Why can’t I do here what I do at home”?   Anyone feel free to comment on this .. but the various reasons should be addressed in another blog at some point.   

If industry  / business leaders want to make decisions in technology, they should become familiar with what it takes to compose and implement solutions.  I am not saying they should become IT experts but my contention is leaders should know their desired outcome relative to the environment they are in.    An info-graphic on AI can drive me to put Alexa in my home but this is very different from me deploying Alexa in my company.   As a leader, I need to understand the differences to make an informed and economically sound and viable decision.

Making it Real

The Raspberry Pi is a small computer that you can purchase for as low as $10.00.

The Raspberry Pi has free open source operating systems that you can download for many uses.   One of the operating systems available has software called RetroPi.  With RetroPi you can build a system that plays thousands of games from many of the older popular gaming systems.

You can get as fancy as you like depending on your desired result.

picade

or you can keep it simple

img_2074

Either way,  it is learning experience that incorporates some very basic skills using technology to accomplish a relatively simple goal.

Leadership that seeks to use technologies to enable and grow their business should have a tacit understanding of this kind of project.

Some factors to consider here are

  1. Instructions are readily available both written and video (Build a Pi)
  2. The operating system is no cost and easy to install
  3. The software is pre-configured and highly intuitive
  4. The estimated time to completion is 10 minutes (That’s fast)

Results May Vary

Here we have a simple project that should take 10 minutes to employ.  It will result in countless hours of fun and entertainment for the family and for those who enjoy retro games, it will save hundreds of dollars in purchasing a retro console.  It meets most of the criteria asked from technology companies and IT today.  It has the makings of a perfect simple technology implementation.

Side note, below is my machine that I built..

cogames

Collaboration Tool Crazy

Digital Fix.jpg

Dazed and Confused -Hammer Blaming

Don’t blame tools for your confusion.   Companies are buying too many tools and trying to implement them thinking that tools will solve their problems.   This is nothing new.  The problem is exacerbated by software as a service driven applications available to everyone.  I heard this termed “Credit Card IT”  where individuals decide that they don’t like the tools their companies provide and they go buy their own.

The buzz today is “Digital” that is all I hear right now.    It is absolutely ridiculous for companies to continue down the path of buying new solutions without rationalizing what they currently have.   The IT spend is out of control in many companies and while they are trying to flatten their budget, they are only spending more.   The only way to offset this is to either lay off employees or “green” the landscape, meaning trade old folks for new younger ones that are cheaper.

With a total focus on tools vs people or actual business needs,  the tools keep getting bought, every one gets “all digital” and they wind up or will wind up with a digital spaghetti mess in the corner.

If you look at this “Elements of Modern Enterprise Collaboration”, it makes sense but most organizations only focus on the technologies portion.

 

Harsh Words for Dummies

Does this look cheap? Digi_Mktg_Map_Final_April_2015.gif

Came from https://www.gartner.com/marketing/.

Do you understand what the heck these things are?

Do you have any idea of how they relate to each other?

Do you have any idea of how much they really cost?

Do you have staff on site that isn’t trying to sell you something that honestly understands this?

Do you know how all of these are relevant for your business?

Do you have knowledge management practice of any kind?

Do you have enterprise architectures? (not solution but enterprise)

If you can’t answer these questions, you probably should stop buying tools.  Well.. stop buying tools anyway but…  They will wind up in the corner gathering electron dust right near your CRM system that no one cares about.

Stop Spending Money .. Now

Stop spending money… <– yes.. stop spending money.    The first thing that needs to happen is “stop the madness” in spending.

There is no perfect enterprise and their won’t be perfected enterprise collaboration but what is for sure, is that we can do better.    The world is really truly moving towards an application based enterprise.   This means that their will be an ecosystem of tools and capabilities in the enterprise.    There are patterns of collaboration and communication that have people working together through different applications under different contexts.   Just think of it as your smart phone.   The standard is the phone, the applications are put into the app store and you use what you need when you need it based on the needs of the moment.

This is really the way things are going.    When you see Microsoft SharePoint 2016, apps will be a big part of it.   Look at any of the tools coming out, all application focused.

Still, I am talking about the tools.  The real focus should be on the business.   The first three things to do are…  (if you are with a medium or large company)

Grab your best Enterprise Architect, if you don’t have one.. go get one immediately.

  1. Start with Vendor Management and IT security – Between these two groups, you can get a good start on what you have in the enterprise.
  2. Create an EA framework to understand the enterprise portfolio of tools.
  3. Start a formal Knowledge Management initiative.

The results of these activities will start to highlight the “best things you never knew you had.”

  1. The EA activities will highlight tools and spending, it will also help immediately lower your IT and business risk.
  2. The EA framework will provide a starting place to process enterprise capabilities, tools and find reuse.   Companies bleed out money because of a “lack of awareness.”
  3. A KM practice will get your organization focused on the business of knowledge.  Knowledge is your business.  It is that simple.

Of course there are successful companies that don’t have a formal knowledge management practice but chances are they have an informal knowledge management practice and it is part of their culture.

Contractors, Consultants and Experts OH MY!

If you are going to hire brilliant, expensive and knowledgeable consultants, ask to see their enterprise collaboration practices.    When I say ask, what I really mean is get a tour with real people not just partners and senior executives.   Senior leaders will talk a good talk but the truth is most of these companies including the big four don’t use their own collaboration tools well. They don’t generally speaking understand KM either.  The reason why is generally more associated with the business model and practices vs tools.  What I mean by that is large consulting firms don’t get partners in silo cost centers rich by sharing.

Bottom line here is we have to be honest about this whole thing.    Don’t spend the money on all the enterprise tools if you don’t care about the people aspect.  If leadership looks at staff as just a number and doesn’t truly believe in employee engagement, it will be a waste.

Too Much?

This isn’t personal.  Companies have made that clear with the sheer amount of transformation, cost cutting, layoffs, restructuring etc.   They still find dollars to re-tool or add tools to the organization.   This makes little sense.   They let experts in their business walk out the door in exchange for tools they don’t understand.   The stock prices go up with the stories of how they are embracing technology and transforming but the fact remains that most people spend over 6+ hours a day in Email.

Go figure..  rolling all those heads and still email is the most used and most common tool set in the enterprise.    Try shutting that down..

So, lets not blame the tools for our problems or for that matter, the amount of tools that you have in the enterprise that you are allowing to accumulate.

Focus on the business, work with people and engage with them using best practices of Knowledge Management and Enterprise Architecture.   Let the story be told so that you know what actions to take.  Then once you “get it” you can “get all digital” but for now..

Stay analog my friends..

Thanks @Wendy Woodson for helping us “keep it real”

 

 

 

 

When Giants Tip Toe #Leadership #Social

138H

Small Actions

We are all tiny giants walking through this world creating ripples with far reaching and unknown impact.

It is a struggle to know if the decisions we make will have a positive impact or a negative one.  We can’t predict the future, but we can realize that we are all giants.    The world is becoming smaller through technology and each of us individually is becoming larger.  Today we have more ability to reach and impact millions of people with very little effort.

In 4 minutes and 4 seconds Candace Payne made over a million people laugh by wearing a Chewbacca mask and laughing throughout the video.  Not only did she do that, she set off a sales and marketing blitz for the retailer Kohls .

Of course this is a good news story for this family and Kohl’s.   It is proof that (if you need any) that social media, the internet, and interconnected media shrinks the distance between us.  It also means that we can get crushed by the same effect.

Big Mistakes by Big Players

Anyone with a connected device could impact millions of people with something interesting, funny, brilliant or otherwise compelling.   If this is the case, why do so many companies make critical mistakes with social media?

These companies are aware of the opportunities to the extent that they experience them but they aren’t aware of the opportunities in the sense of creating them.  Under these conditions they are trying to “tip toe” carefully while using the social digital space as a walking stick.   Under these conditions, they seek to “be social” but with carefully controlled messaging.   The underlying issue with this is that they are already social, but social can’t be controlled, it can only be influenced.   The influence occurs through natural human interaction.   How many CEO’s have I/O psychologists readily on hand?  Instead they look at data and what they call sentiment analysis.    This by itself is a mistake and it is akin to removing a splinter with a hatchet.   Giants think they need giant things and giant solutions, but the reality is they need small solutions and small tweaks.   The reason is that small things in a giant world have large impacts.

Retired General Stanley Mcchrystal said, “I would tell my staff about the dinosaur’s tail: As a leader grows more senior, his bulk and tail become huge, but like the brontosaurus, his brain remains modestly small. When plans are changed and the huge beast turns, its tail often thoughtlessly knocks over people and things. That the destruction was unintentional doesn’t make it any better.”

Carefully Well Thought Out Poor Decisions

How much did it cost Kohl’s for the four minute social wave of marketing?   In 2012, it is estimated that Kohl’s spent 1.16 billion dollars.  In 2014, they spent an estimated 1.9 billion.    The underlying reason they spent more on advertising was “weak profitability. It is too early to tell what the “Candace Payne effect” is, but it cost them around $5,000 (they gave Candace $2500, 10,000 reward points, and Star Wars toys for her kids) and that was by their choice.   In other words, Kohl’s was smart to respond but they didn’t have to because they were mentioned as a natural part of the conversation.

There is a lot to think about here.  For example, what if Kohl’s turned their advertising budget into enhancing the customer experience?   What if Kohl’s goal was to “create a shopping experience that made people happy?”    I am not knocking Kohl’s, I am just stating that they are solving the wrong problem precisely.   Another great example to consider is the Giant air carrier United Airlines.

United Airlines sent me a very personalized message signed by their CEO Oscar Munoz.

UA

 

There are many things wrong with this message.   The message could have been sent out generically without the personalized touch.   Marketing experts may tell you that x percent of people respond better when their names are put in a message, but that is nonsense.   People respond to kindness, honestly, integrity, humility and reality to start.   It is not reality to think that UA cares about my business.  If you think I am being too harsh, consider that United Airlines is ranked worst by a J.D. Power customer survey .   You see “all about the data” can go many ways.    What did Oscar say in his personal message to me that would make a difference?   Can I reach Oscar to respond to his personal message to me?   Let’s find out.. 

United Response “My name is NO.. my number is No”

CustomerCare@united.com <customercare@united.com>

May 20 (2 days ago)

to me
Dear Mr. Cohen:
I am truly sorry for any poor experiences you have recently had with
United.

I know in the past years it has been quite painful to travel with
United.  As an employee I agree with you, but Mr. Munoz has brought
great change. We have been improving the morale of all employees and in
turn have created a wonderful customer experience for all of our
customers.  We do hope you allow us to show you how we improved and
continue your loyalty with us.

Mr. Cohen, we appreciate your comments and look forward to serving you
again.

Regards,

Matthew Miguel
Executive Services, United Airlines
Corporate Customer Care
Case: 10376324

Original Message:
To: Munoz, Oscar
Subject: Message CX

Dear Oscar,

I received your message today and I don’t think your  message really means anything.  In fact,  I don’t know what you are doing to energize your employee base but I do know this.

Getting to the plane is painful.
Being uncomfortable while waiting for the plane is painful.
Getting on the plane is painful.
Sitting on the plane is painful.
Getting asked to pay extra at every turn is painful.
Moving reservations is painful.
The frustration pouring out of people in the airport and on the plane is
painful.

The whole experience together makes it simple for me to travel in that
since airlines don’t differentiate themselves any longer in any way, I
can just choose the lowest cost and be miserable for the duration of my
travel.
If you have questions, please feel free to reach out.

Best Regards,
Howard Cohen

My Interpretation

 

Dear Mr. Cohen:
I am truly sorry for any poor experiences you have recently had with
UnitedI am sorry that we wrote you. 

I know in the past years it has been quite painful to travel with
United.  I have no idea what happened to you or your experience with United but I am just going to tell you that “I get it”  and hopefully that will be enough. 

As an employee I agree with you, but Mr. Munoz has brought
great change.   I agree with you.   I can’t say anything else beyond that because I am in customer service.   Mr. Munoz has brought great change and change is good because change means change. 

We have been improving the morale of all employees and in
turn have created a wonderful customer experience for all of our
customers.  We are improving morale through our efforts of change and we have created a wonderful experience for customers <– in past tense as if this was something that happened and not in present tense as something that is happening. 

We do hope you allow us to show you how we improved and
continue your loyalty with us.  You probably aren’t going to fly with us anytime soon. 

Mr. Cohen, we appreciate your comments and look forward to serving you
again.  Did you actually think in small giant feeble mind that Oscar Munoz the CEO of the company would read your message?  You aren’t even a very frequent flyer, why would you matter?   Thanks for the laugh and enjoy my generic response.  

Regards,

Matthew Miguel
Executive Services, United Airlines
Corporate Customer Care
Case: 10376324

Only Time Will Tell

In 2010 Forbes Lee E. Ohanian said that “Recent lessons indicate that once an industry starts to get big through mergers and acquisitions, it is hard to change course. And this may well be bad news for both travelers and taxpayers.”   (http://www.forbes.com/2010/05/11/airlines-merger-economy-opinions-contributors-lee-ohanian.html)

The reality though is that airlines are thinking about ways to cram more folks into the plane.   Flying me to Cuba in a box while I am hibernating or strapping my feet to the floor while I stand in the subway isle of the aircraft isn’t going to be interesting to me.    I predict more challenges for United.

Summary

Every connected person is part of the digital ecology.   We are giants and our small actions will have long lasting effects.  The days of leadership from the ivory tower are not over but we are moving more towards a complicated hive network topology between corporate employees and customers alike.   What does change really mean?   Consider that whether you walk with a flat foot or tip toe through the network, you will have an impact on the ecosystem, your presence will be felt and we are all “leaders from where we are.”

As an FYI, I did follow up with United after their response and never heard back from them.   I don’t have unreasonable expectations, but it is clear that they are struggling with their social strategy.

3ea600dd2131

 

Everything on Demand #Instant Gratification

Do you see me- (1)

The world is a place of amazing possibilities and more often than not, we have the ability today to do things we only dreamed of as kids.   Our children are growing up with the idea of “instant everything.”

If you want to purchase something and have it the same day or the next day, it is very possible today that you can order what you want online and get it that day or even that next hour.   Uber has become a household name beyond simplification for picking people up.   The reality is that instant gratification happens in multiple directions.   The people receiving a service, the people providing a service and the people that potentially own the franchise or organization that governs the service.

It is easy to do almost anything today and we the people are consuming these services in both micro transactions like in application purchases or services fees and in high quantities like Amazon.    Regardless of how we feel about these services, they are here in our world and changing the way we behave and do business.

Something that strikes me here is that a lot of these services have been around for a very long time, they just weren’t application based and they weren’t available to the general public.  One of the key factors here is accessibility in terms of affordability.   Limo drivers were around for many years, you would have required enough money to have them “be available” for you as an individual.   Take a look at the list below of “uberfied” businesses and think about who the target audience and accessibility was prior to application based availability.  (source: http://digitalintelligencetoday.com/the-uberfication-of-everything-master-list-of-uber-inspired-businesses/)

  • Uber for Liquor Delivery: SauceyDrizlyMinibar
  • Uber for Cannabis Delivery: EazeCanary
  • Uber for Errands: TaskRabbit
  • Uber for Odd Jobs: GladlyDo
  • Uber for Hotel Rooms: HotelTonight
  • Uber for Beauty Services: SwanStylebeeStyleSeatManicube
  • Uber for Home Cleaning: HandybookHomejoy
  • Uber for Car Repairs: YourMechanic
  • Uber for Babysitting: Urban Sitter
  • Uber for Pizza Delivery: Push for Pizza
  • Uber for Medical Equipment: Cohealo
  • Uber for Quiet Spaces: Breather
  • Uber for Vet (Home Visit): VetPronto
  • Uber for Dog Sitters: DogVacay
  • Uber for in-home Massage: MassageUnwindMeZeelSoothe
  • Uber for Doctor House-call: MedicastPager
  • Uber for Doctor (Remote) Consultation: Doctor on Demanddvisit
  • Uber for Courier Deliveries: DelivPostmatesShyp
  • Uber for locksmiths: KeyMeKeysDuplicated
  • Uber for Childcare/School Run: KangaDo
  • Uber for Dry Cleaning/Laundry: CleanlyDashlockerWashioFlycleaners
  • Uber for Hotel Dry Cleaning: Oliom
  • Uber for Mobile Repairs iCracked
  • Uber for Removals: Moveline
  • Uber for Lawnmowing: LawnstarterPlowz&Mowz
  • Uber for Restaurant Home Delivery: Seamless
  • Uber for Taxis: LyftSidecar: This ridesharing company, also based in the Bay Area, promises the “lowest prices on the road.” Available in 10 major U.S. cities, Sidecar aims to match riders with “everyday people” driving their personal cars. But unlike other services that rack up a fare as you go, Sidecar asks riders to enter their destination and offers a selection of pre-set prices, along with ETAs, which the rider can choose from. The company also offers a cheaper “Shared Rides” carpooling option like Lyft Line and Uber Pool.
  • Flywheel: Taxi companies are using apps like Flywheel to re-disrupt the disruptors. Currently in San Francisco, L.A. and Seattle, Flywheel allows users to order a taxi on-demand and have payments made automatically through the app. The ride likely won’t be as fancy as an Uber black car or as cheap as an UberX, but there’s no surge pricing and the company is brokering deals to allow scheduled rides to airports, places where ridesharing companies are typically non grata.
  • Curb: In August, Taxi Magic launched as the rebranded Curb, broadening their focus beyond providing licensed taxis on-demand to include fancier cars-for-hire (like Uber black cars) in some of the 60 markets where Taxi Magic was already working with fleets. Unlike most of the other app-based services, customers have the option of paying with cash rather than through the app. The refreshed company is also working on launching pre-scheduled rides, to the airport and beyond.
  • HailoAnother e-hail company that works with licensed cabs, Hailo is focused on the European market, having launched in London in 2011. (betrayed by their slogan, “the black cab app.”) In October, the company announced it would be closing operations in U.S. cities like New York, Chicago and Boston, shifting their eye to growth in Asia and, perhaps, re-entering the U.S. market in a few years. In September, the company launched an innovative feature that allows users to pay for the bill in a street-hailed taxi through the app.
  • SummonThe rebranded and overhauled InstaCab, Summon is an on-demand service that has a hybrid approach, offering both taxi e-hails and cheaper peer-to-peer “personal rides” with a no-surge-price promise. Summon is currently available only in the Bay Area, but the company said earlier this year they plan to expand to L.A., Boston and New York. The startup offers pre-scheduled rides through their Summon Ahead program, including fixed-rate rides to surrounding airports, with a journey to San Francisco’s SFO costing a mere $35.
  • RubyRide: Based in Phoenix, Ariz., and founded in 2013, RubyRide is a fledgling subscription-based startup that bills itself less as a taxi replacement and more as a replacement for owning a car. A basic plan that allows unlimited pre-scheduled pickups and drop-offs within certain “zones” like Downtown Phoenix costs $299 per month. The company offers limited on-demand service but plans to expand their options—including replacing rides to and from the dry cleaners, say, with delivering members’ dry cleaning—as they grow.
  • Shuddle: Dubbed “Uber for kids,” this San Francisco startup positions itself as an app for lightening Mom’s load. Parents can pre-book rides to take kids (who aren’t old enough to drive themselves) to sports practice or school. With safety the obvious concern, the company institutes layers of checks beyond thoroughly screening employees: drivers are given passwords they have to use before picking up kids; parents are given photos of the drivers and cars and can monitor the trip through their app. Drivers must have their own kids or have worked with kids. The company’s first 100 drivers, which they call “caregivers,” are all female.  (SHUTDOWN)
  • Uber for Home Maintenance RatedPeopleHouseCallRedBeacon
  • Uber for Home Decoration: PaintZen
  • Uber for Home Deliveries: AnyvanDoormanInstacartUberRUSH
  • Uber for Dog Walking: WortheeSwiftoUrban LeashTrottr
  • Uber for Private Jets: BlackJet
  • Uber for City Parking: ParkingPandaMonkeyParkingSpotHero
  • Uber for Language Tuition: Cambli
  • Uber for Storage [Valet]: CaddyMakeSafeBoxbee
  • Uber for Bodyguards: Bannerman
  • Uber for Tow Service: Honk

 

Build Your Own, Be Your Own, Do Your Own

Another aspect of this on-demand concept is that we can do things on our own now more than ever.  The ability to build things, learn and do are in our hands.   Justin Bieber came from YouTube and many others emerged from everywhere.   In fact, today you can create your own music or raps right from an application.  I did one for you guys in 3 minutes called “Instant Gratification

The Struggle

Making things “easy” is why different businesses exist in the first place.   Think about it.  You do something and you are trading it with someone else that does something else so that you don’t have to do it.   I believe this gets lost in concept.   Now we are making things easy that shouldn’t be.  We are setting expectations for our children that everything is “instant” and “on demand.”     At this moment as I write,  we can’t get fat or fit in a day.  There are natural mechanisms that are intertwined with our humanity.   I have to ask,  when should we make certain things more difficult as opposed to easier.

The instant mentality resides in our corporate world today.  If something goes wrong we want immediate results to resolve the problem.  Even if nature doesn’t allow for instant results.    I suppose the Japanese would want Fukushima to be resolved immediately, but there is no app for that.   A recent story in the Japanese news talks about revival of some business in that area .   We should be cautious and temper our desires for easy, fast and instant.

Another aspect of this is the immediacy of a rise and fall in businesses.   The tale of Theranos comes to mind as Elizabeth Holmes became an instant billionaire and now she is becoming an instant example of how fast is too fast.

An Idea

What if we consider a dialogue on waiting.   In other words,  consider and focus on long term strategies with long term goals and long term considerations.    The need for immediacy is clearly important as well but not for everything.   I enjoy going to an online store and getting my shoes the next day.   At the same time, when I go to the doctors office, I don’t want to be placed on a conveyor belt and automatically diagnosed by the doctors mobile application.  Today you can be diagnosed remotely without even being touched.  That being said, my last doctor spent more time tooling around on his IPhone vs asking me questions.   I asked if I should pay him or WebMD.

We must consider that easy doesn’t always mean electronically delivered and lacking personal touch.   We should also consider that “on demand” should be tempered with “the right response”   To give the best response possible, it still takes critical thinking and human intervention.   We must strive towards balance as we digitally engage in that we should not digitally decouple.

 

 

 

 

Practical Knowledge Management #Make

Make Something

One of the most discussed topics in KM is knowledge transfer.   There are all sorts of methods and frameworks or tools available for knowledge transfer but it all boils down to practical experience.

I believe the best way to learn about knowledge transfer is to take on something new and learn about how you learn.   For example, if you are interested in learning how to play a musical instrument, take this on as part of your work in knowledge management.  Block out time to learn for yourself.

I always keep at least one or two basic projects going that will push my abilities to the edge.  I look for something practical at work or at home to build or produce and I try to keep the project small.

As I enjoy technical projects I have built picture frames from old computers, television controllers from small computers,  video game controllers and most recently a video game retro-machine.   Actually, the video game machine is still not finished but this project has been frustrating and a great challenge.   This is good because it has forced me to think about ways to learn under difficult conditions.  I will follow up with a more detailed post about the game machine but the project is well worth the time.

I would suggest looking at Pinterest, Instructables, or Make to find a small project to start.   Choose something that you have some comfort level with in the beginning and make the project achievable.   Think about how you are learning and developing the skills to get you to your goal.  As you are learning and building think about your work in knowledge management and find ways to challenge yourself to bring practical experiences to your work.

There are plenty of times that I have been told that something is not transferrable and that may in some cases be true but sometimes a different approach is warranted to achieve the same outcome.  As you learn and experience your projects, you will be forced to find alternatives and this is absolutely critical for practical knowledge management and knowledge transfer.

If you have questions or comments, let me know.  I am happy to share.

 

 

 

Cluster Transfer Rapid KT Through Maps

Remembering 1 Thing over Many (Communication | Memory | Context)

“Never force anything, you’ll break it.” – Dad Cohen
  • What do we need to know and why? Memory
  • The right information at the right time. Value
  • Clusters in Context. (Maps and Links) Relationships 

MEMORY

STRATEGIES FOR REMEMBERING (http://www.psychologytoday.com/blog/happiness-in-world/200911/how-remember-things)

  1. Become interested in what you’re learning. We’re all better remembering what interests us. Few people, for example, have a difficult time remembering the names of people they find attractive. If you’re not intrinsically interested in what you’re learning or trying to remember, you must find a way to become so. I have to admit I wasn’t so good at this in medical school. The Krebs cycle (I provided the link only to prove how immensely boring it is) just didn’t excite me or relate to anything I found even remotely exciting (though I made myself learn it anyway).
  2. Find a way to leverage your visual memory. You’ll be astounded by how much more this will enable you to remember. For example, imagine you’re at a party and are introduced to five people in quick succession. How can you quickly memorize their names? Pick out a single defining visual characteristic of each person and connect it to a visual representation of their name, preferably through an action of some kind. For example, you can remember Mike who has large ears by creating a mental picture of a microphone (a “mike”) clearing those big ears of wax (gross, I know—sorry—but all the more effective because of it). It requires mental effort to do this, but if you practice you’ll be surprised how quickly you can come up with creative ways to create these images. Here’s another example: how often do you forget where you left your keys, your sunglasses, or your wallet? The next time you put something down somewhere, pause a moment to notice where you’ve placed it, and then in your mind blow it up. If you visualize the explosion in enough detail, you won’t forget where you put it. Remember: memory is predominantly visual (unfortunately, I can’t think of a good image to help you remember this fact right at this moment).
  3. Create a mental memory tree. If you’re trying to memorize a large number of facts, find a way to relate them in your mind visually with a memory tree. Construct big branches first, then leaves. Branches and leaves should carry labels that are personally meaningful to you in some way, and the organization of the facts (“leaves”) should be logical. It’s been well recognized since the 1950’s we remember “bits” of information better if we chunk them. For example, it’s easier to remember 467890 as “467” and “890” than as six individual digits.
  4. Associate what you’re trying to learn with what you already know. It seems the more mental connections we have to a piece of information, the more successful we’ll be in remembering it. This is why using mnemonics actually improves recall.
  5. Write out items to be memorized over and over and over. Among other things, this is how I learned the names of bacteria, what infections they cause, and what antibiotics treat them. Writing out facts in lists improves recall if you make yourself learn the lists actively instead of passively. In other words, don’t just copy the list of facts you’re trying to learn but actively recall each item you wish to learn and then write it down again and again and again. In doing this, you are, in effect, teaching yourself what you’re trying to learn (and as all teachers know, the best way to ensure you know something is to have to teach it). This method has the added benefit of immediately showing you exactly which facts haven’t made it into your long-term memory so you can focus more attention on learning them rather than wasting time reinforcing facts you already know.
  6. When reading for retention, summarize each paragraph in the margin. This requires you to think about what you’re reading, recycle it, and teach it to yourself again. Even take the concepts you’re learning and reason forward with them; apply them to imagined novel situations, which creates more neural connections to reinforce the memory.
  7. Do most of your studying in the afternoon. Though you may identify yourself as a “morning person” or “evening person” at least one study suggests your ability to memorize isn’t influenced as much by what time of day you perceive yourself to be most alert but by the time of day you actually study—afternoon appearing to be the best.
  8. Get adequate sleep to consolidate and retain memories. Not just at night after you’ve studied but the day before you study as well. Far better to do this than stay up cramming all night for an exam.

Mental Tree MindMaps and Remember Once.. And Knowledge Journey

There are differences in transferring long-term and short-term knowledge.   Today people are more likely to know less because of technology.   This means that the requirements to retain information and manage it have changed over time. What a knowledge receiver needs to know is the location of the information and the context of that information as applied once they discover or reference it.  Once they identify what they are looking for they also need the ability to understand and codify the information for it to be useful.

Method of Loci

 The method of loci is a method of memorizing information by placing each item to be remembered at a point along an imaginary journey. The information can then be recalled in a specific order by retracing the same route through the imaginary journey. Loci is the plural for of the Latin word,locus, meaning place or location. The method of loci is also called the Journey Method by Dominic O’Brien, and the imaginary journeys are often referred to as Memory Palaces or Memory Journeys. See also Mind Palace, the term used in the TV show, Sherlock. (http://mnemotechnics.org/wiki/Method_of_Loci)

Rapid KT..  A Mind Map is a ROAD MAP of associations..

The map is a visual representation of the interlinkages of nodes (objects or concepts) and their relationships.   To transfer knowledge rapidly (the secret sauce) is for a—> mentor or SME (Subject Matter Expert) to take the knowledge receiver on a trip through the map.

Example:

It all started..(element of time and location) (HERE at this place) and this turned into the (X), where X = an outcome and (X) is related to (A,B,C) —> It is objects and concepts in story on a map that can account for time and events.   As a result of an event on (this date or timeframe) the object or concept of (x) turned to (X1).  All of this contained in an explicit map.

 

The key is that you don’t have to remember to “Bake” or “Bake In Oven” individually,  you need to remember the map as a whole.   (Even though this map is simple)  The person that is transferring knowledge creates the map or walks the map with the person receiving knowledge.   The story comes with the map.. the story is that TACIT information …  “When I first started here and I was learning how to bake a cake, I didn’t know to pre-heat the oven to 350 degrees for 30 minutes.”  The knowledge receiver can adopt the concept / mind / knowledge map and put their own notes or stories.  It is their investment, it is personal to them.    There are things the receiver may already know and not need.   The image or map is the cluster of relative and relevant knowledge.  In the process of KT, it can be tied to one event.  There are elements of Personal knowledge, Team knowledge and Enterprise knowledge here.    The lower the fidelity of information the higher the knowledge resides.  The map shown above can be linked to in an enterprise repository to team or personal maps.   During the process of knowledge transfer all of the maps and information associated is identified as one clustered object.   The knowledge receiver learns about the process, methods, tools and any links to people who may have existed in the past and exist today.

When I was a young man working on a car with my father, he said “Righty tighty, lefty loosy” and in the same instance “Never force anything, you’ll break it.”   He only told me one time and I have remembered and applied this my whole life.  These two concepts were shared in one event, the relationship of the information is tied to my father, a Dodge Scamp Silver, any given Sunday and working on cars at the top of an open air garage in Coop City.     That is how we remember things..   When looking to transfer knowledge, we have to address the environment, condition, time, sentiment and ability to cluster information and create relationships with the data for purposeful recall.

How do I create a “clustered package” for KT?

Please be clear that I am not inventing something new.   This is a simple outline for steps you would take on a high level.

  1. Identify who, what when, where and why.
  2. How- This will be the process and the methods.
  3. What is important to know today? How much of this information is still relevant?  Can I throw some of this away or do it better?
  4. What is the business case for this information and what historical measures have been used?
  5. What are the stories that are tied to the information?
  6. What can we automate (where it makes sense)?
  7. What changes should be made moving forward?
  8. What is the risk? (From the SME’s perspective)
  9. What is value? (From the SME’s perspective)
  10. How is any of this tied to assessment criteria? (if not, why not?)

These are some of the steps and questions that we may ask.  We must understand (WHY) and we must seek to keep all of the information and content tied through the understanding of relationships.   My good friend and mentor Ron Batdorf will say that this is all tied to Enterprise Architecture.   It is an explicit expression of a moment in time relative to what is important (NOW).  Effectively a best effort to get the right information at the right time.

 

bakemap1

Advanced Map of Context

Alzheimer’s Map <—PDF larger viewAlzheimers_Map-440x264

 

What do you think?

Memory Forum –>http://mnemotechnics.org/