Silent Leadership -Value of Internal Communication

The world's greatest leaders know how to speak to the heart.  They speak of aspirations and dreams, goals and vision.  These leaders resonate with us because they speak to our emotions.   Great leaders are known and present.  While leadership itself is highly complicated, some common underlying concepts are foundational in nature.   The basis for effective …

Collaboration Tool Crazy

Dazed and Confused -Hammer Blaming Don't blame tools for your confusion.   Companies are buying too many tools and trying to implement them thinking that tools will solve their problems.   This is nothing new.  The problem is exacerbated by software as a service driven applications available to everyone.  I heard this termed "Credit Card …

Everything on Demand #Instant Gratification

The world is a place of amazing possibilities and more often than not, we have the ability today to do things we only dreamed of as kids.   Our children are growing up with the idea of "instant everything." If you want to purchase something and have it the same day or the next day, …

The People in the Middle #KM leadership

Congratulations! You just purchased a new social tool for your organization. It only cost your company a few bucks to get licenses and there are very little infrastructure costs associated.  In only a few short months, your teams will break down silos faster than you could ever have imagined. Software Infrastructure Maintenance including Service Level …

Boundary People #KM Engagement

Our Town A few weeks ago,  I had a friend visit my office.  As we were walking the halls of the building and passing the various business areas, I waved and said "hello" to the people I know.   My friend said "oh, you must be the Mayor."   If anyone were truly the Mayor …

Working Out Loud: Advocate (Part 3 of 5)

Write recommendations for others both inside and outside your organization. When someone does something for me at work, I will write his or her leadership about it. I write constructive thank you notes to people outside of work as well. It is important to recognize and reflect how people have a positive impact on your life. I have written about people who are living and people who have passed away as well "Remember Arden"

Lesson From the Pope

The world was literally waiting for him (Pope Francis) but no one at that moment was more important to him over this family. For the boy, maybe nothing, for the parents it is hope. It is this recognition that we must have hope and that we must build trust and relationships beyond some social network construct. We must practice good listening and empathy over broadcasting. We must become "connectors."

Outcome Based Knowledge Management

The Secret No need to search through my blog or search the internet for the best of the best in KM to learn the secret.  I am going to share it with you right here and now.  It is called "communication." To share information and gain common understanding we need to communicate.   We need …

KM Strategy: Does Maturity Matter?

KM Strategy: Does Maturity Matter? Maturity is linear. When something reaches its full potential through development. There is great value in using measures, indicators and criteria to diagnose an organization in their current state through an assessment. I don’t think that a maturity model within itself is the right tool or terminology to use. Would …