Dazed and Confused -Hammer Blaming
Don’t blame tools for your confusion. Companies are buying too many tools and trying to implement them thinking that tools will solve their problems. This is nothing new. The problem is exacerbated by software as a service driven applications available to everyone. I heard this termed “Credit Card IT” where individuals decide that they don’t like the tools their companies provide and they go buy their own.
The buzz today is “Digital” that is all I hear right now. It is absolutely ridiculous for companies to continue down the path of buying new solutions without rationalizing what they currently have. The IT spend is out of control in many companies and while they are trying to flatten their budget, they are only spending more. The only way to offset this is to either lay off employees or “green” the landscape, meaning trade old folks for new younger ones that are cheaper.
With a total focus on tools vs people or actual business needs, the tools keep getting bought, every one gets “all digital” and they wind up or will wind up with a digital spaghetti mess in the corner.
If you look at this “Elements of Modern Enterprise Collaboration”, it makes sense but most organizations only focus on the technologies portion.
Harsh Words for Dummies
Does this look cheap?
Came from https://www.gartner.com/marketing/.
Do you understand what the heck these things are?
Do you have any idea of how they relate to each other?
Do you have any idea of how much they really cost?
Do you have staff on site that isn’t trying to sell you something that honestly understands this?
Do you know how all of these are relevant for your business?
Do you have knowledge management practice of any kind?
Do you have enterprise architectures? (not solution but enterprise)
If you can’t answer these questions, you probably should stop buying tools. Well.. stop buying tools anyway but… They will wind up in the corner gathering electron dust right near your CRM system that no one cares about.
Stop Spending Money .. Now
Stop spending money… <– yes.. stop spending money. The first thing that needs to happen is “stop the madness” in spending.
There is no perfect enterprise and their won’t be perfected enterprise collaboration but what is for sure, is that we can do better. The world is really truly moving towards an application based enterprise. This means that their will be an ecosystem of tools and capabilities in the enterprise. There are patterns of collaboration and communication that have people working together through different applications under different contexts. Just think of it as your smart phone. The standard is the phone, the applications are put into the app store and you use what you need when you need it based on the needs of the moment.
This is really the way things are going. When you see Microsoft SharePoint 2016, apps will be a big part of it. Look at any of the tools coming out, all application focused.
Still, I am talking about the tools. The real focus should be on the business. The first three things to do are… (if you are with a medium or large company)
Grab your best Enterprise Architect, if you don’t have one.. go get one immediately.
- Start with Vendor Management and IT security – Between these two groups, you can get a good start on what you have in the enterprise.
- Create an EA framework to understand the enterprise portfolio of tools.
- Start a formal Knowledge Management initiative.
The results of these activities will start to highlight the “best things you never knew you had.”
- The EA activities will highlight tools and spending, it will also help immediately lower your IT and business risk.
- The EA framework will provide a starting place to process enterprise capabilities, tools and find reuse. Companies bleed out money because of a “lack of awareness.”
- A KM practice will get your organization focused on the business of knowledge. Knowledge is your business. It is that simple.
Of course there are successful companies that don’t have a formal knowledge management practice but chances are they have an informal knowledge management practice and it is part of their culture.
Contractors, Consultants and Experts OH MY!
If you are going to hire brilliant, expensive and knowledgeable consultants, ask to see their enterprise collaboration practices. When I say ask, what I really mean is get a tour with real people not just partners and senior executives. Senior leaders will talk a good talk but the truth is most of these companies including the big four don’t use their own collaboration tools well. They don’t generally speaking understand KM either. The reason why is generally more associated with the business model and practices vs tools. What I mean by that is large consulting firms don’t get partners in silo cost centers rich by sharing.
Bottom line here is we have to be honest about this whole thing. Don’t spend the money on all the enterprise tools if you don’t care about the people aspect. If leadership looks at staff as just a number and doesn’t truly believe in employee engagement, it will be a waste.
This isn’t personal. Companies have made that clear with the sheer amount of transformation, cost cutting, layoffs, restructuring etc. They still find dollars to re-tool or add tools to the organization. This makes little sense. They let experts in their business walk out the door in exchange for tools they don’t understand. The stock prices go up with the stories of how they are embracing technology and transforming but the fact remains that most people spend over 6+ hours a day in Email.
Go figure.. rolling all those heads and still email is the most used and most common tool set in the enterprise. Try shutting that down..
So, lets not blame the tools for our problems or for that matter, the amount of tools that you have in the enterprise that you are allowing to accumulate.
Focus on the business, work with people and engage with them using best practices of Knowledge Management and Enterprise Architecture. Let the story be told so that you know what actions to take. Then once you “get it” you can “get all digital” but for now..
Stay analog my friends..
Thanks @Wendy Woodson for helping us “keep it real”