Simply Speaking Microsoft Ignorance Microsoft had a change management team which coordinated changes across many of their services. As late as 2020, they didn't have a good handle on change management and as a result, they made changes that caused business harm. I didn't have the same insight to their change practices in 2022 but …
Conversational AI in the Enterprise
In the technology world, aside from all the layoffs which are shocking, we have this flood of information, awareness and now access to immensely powerful conversational artificial intelligence. In my last post, I mentioned that we are in a moment of historically relevant technological transformation. I'd say, we are just seeing a tip of the …
They asked me WHEN it will change and I told them IT already happened –
Change is right in front of us #Butterfly NOW ~ It is HERE Philosophically, the difficulty some people have in seeing the 3D image in a Magic Eye stereogram illustrates the limitations of our perception and how we interpret the world around us. Our brains are constantly making assumptions and filling in gaps based on …
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Collaboration Services – Leadership
Technology today drives "the way" (methods) in which most of us collaborate. Successful collaboration depends on "collaboration patterns" which are independent of specific technologies. The mistake many people make is to depend on commercial collaboration technologies without investing the time and resources to understand the complexity. Organizational success for collaboration services depends on the overall …
The Truth of Human Resources and KM #PracticalHR
Visually Compelling Organizational Development The work by Kevin Desmond was thoughtful and emotionally charged. It is tough to be a leader in general, but the world today makes it even more difficult. Leadership is something I care deeply about. I strive to be a better leader in the same way that Jascha …
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Collaboration Tool Crazy
Dazed and Confused -Hammer Blaming Don't blame tools for your confusion. Companies are buying too many tools and trying to implement them thinking that tools will solve their problems. This is nothing new. The problem is exacerbated by software as a service driven applications available to everyone. I heard this termed "Credit Card …
The People in the Middle #KM leadership
Congratulations! You just purchased a new social tool for your organization. It only cost your company a few bucks to get licenses and there are very little infrastructure costs associated. In only a few short months, your teams will break down silos faster than you could ever have imagined. Software Infrastructure Maintenance including Service Level …
Boundary People #KM Engagement
Our Town A few weeks ago, I had a friend visit my office. As we were walking the halls of the building and passing the various business areas, I waved and said "hello" to the people I know. My friend said "oh, you must be the Mayor." If anyone were truly the Mayor …
Start with a Narrative #EasyKM
To gain stakeholder buy-in everyone should understand the purpose or need for an activity. Narratives help tell that story.
Knowledge Managers #Build From Scratch
Walk a Mile If you go to a fitness center and sign up for spin class would you trust your instructor if they looked like this? All too often Knowledge Management "experts" and "consultants" have a great deal of academic experience, theories, data and knowledge but they may lack practical experience and wisdom to understand …
The Cohenization Project 