PKM From Person to Enterprise (Business Book Summary Edition)

What is PKM?

That was the easy part.

How does PKM translate from the employee to the enterprise?

PKMExample #1

How to make beef jerky (steps http://www.wikihow.com/Make-Beef-Jerky) Explicit

Example #2 (steps with video https://www.youtube.com/watch?v=OfgSCMxttCc) Tacit

Example #3 The list (http://allrecipes.com/recipe/docs-best-beef-jerky/Explicit 

All personal. 

The real question here is HOW did I get this information and HOW can I use it?

The point of PKM is PKMShare

  • We search (discover) information.
  • We interpret this information and internalize what it means (to us).
  • We store the information (in our own way).
  • We share it (either as it is or through interpretation).

From “symbols” to “sense”

The Lord’s Prayer in Gregg and a variety of 19th-century systems

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 Semantics, Ontology, Lexicon, and Language

ONTOLOGY2

  (We need to understand each other or find ways to translate so that we can understand each other.)

 Once in my head(information is personal).  It is the way (I SEE IT).

Bottom line: TRAINING on SHARING AND SEARCHING

Punctuation Marks (NEW)

Understanding of words (data) and information require (internalization/ comprehension/perspective/context)

Even if you get the words right..

You may not get the meaning right!

All knowledge IS personal knowledge (that is how we work).

In order to share information with each other, we have to make a special and extended effort to express ourselves in common ways BUT that isn’t enough. 

The answer for the transition from PERSONAL to ENTERPRISE is….

  1. Enable content discovery. (search)
  2. Use common references (when you can).
  3. Link information to people. (content to context)

The “discovery” driver

If I need to find something to do my job.  I should be able to search for it.  I have to do this in order to perform.

The “discovery” enabler

(Search is required) Is that too simple?

Why does Google look like this?

Where is the dashboard with all of the lists?  Where is the taxonomy?  Where is all the complication? 

If you are a knowledge worker, you most likely use Google or Yahoo or some search engine every day.  The reason that you use this is because it is simple and effective.  As President Bush says” I’m the decider.. heh heh”  You determine what you need and how you are going to use the information.   You determine how you are going to repurpose and share this information.   You determine the fidelity of your information sharing and the granularity of the payload of information.  We already follow some common rules.  If you didn’t do this already my words and the meaning behind them would be unfamiliar to you NOW as you read this.

When common isn’t enough. All about the “P”

You knew where I was going with this.. didn’t you?

Personal KM to Enterprise KM meaning information that I am managing in my personal repository of stuff (my info stash) to what the organization needs to keep for (Our info stash).  It is back to PEOPLE again.  I need to be able to search, get content, interpret content, determine if I need more context, understand the relationship between the content that I have discovered and my desired outcome, and…. have information about the relationship between this content and the content creator or AUTHORITATIVE SOURCE.   I need to have the ability to talk to someone about what I found (from discovery).   

Tool Business

I am not trying to put anyone out of business.  In fact, I find value in semantics.  We need data and information tools, I use them everyday.  We need to share information and we need to understand the intent and context of the information provider.    All that being said, tools ENABLE us to do things, they shouldn’t DRIVE us to do things.   Even good ole’ Google shouldn’t drive us.   Discovery is independent of Google, it is an activity not a tool.
What have we learned today?  Knowledge Management and Knowledge Transfer is dependent on the person in the middle (literally).   Any information stored in a repository is always subject to interpretation and perspective regardless of how factual and explicit the information is.  If we are providing information or transferring information, it is our responsibility to make this information easier to find and provide as much (context) as possible.  When that is not enough, we must provide a communication link to the owner, provider, author, authority on this information in order to assist in our (personal understanding) and awareness of this information.

grashopr

Awareness and understanding are key otherwise information no matter how well formed and governed may have little value.

Do you see the dreoilín teaspaigh?  That is a Irish word.  You can use google translate to find out what it means.   If you have a problem you can email me at the address on my about page.

The Doctor will See You Now – Context = Business Quick Fix

Chances are if you go to the doctor you will have a short conversation, a quick check up and some blood work.   When your results come back your doctor will call you in to discuss your findings.   If your doctor practices medicine as a modern practitioner and there are any problems found they will look to find a prescription for you to take.

Now take your medicine.

The same thing has happened in business.   Companies look at business indicators, take into consideration the technical factors and come up with technical and process oriented solutions to change the business in order to increase overall business effectiveness.

The result in both cases is that we treat symptoms and not the root problem.    The problem is that it is very costly and time-consuming to treat the problem.  Treating a symptom is fast and effective.   It is a quick fix solution that may delay or push back the need to address the root problem.    The problem is still there and both your doctor and business leader are just potentially exacerbating the situation by masking the problem.

“Take two business leadership books and call me at the end of the quarter.”

Why don’t we change our behavior?

I have been wrestling with this question for a long time.  I have read a lot of books and articles on this subject and my team and I have come up with ideas and tested them in the workplace.   It boils down to the same thing over and over.   It is about consideration for people relative to a quick dollar.

Let us say in the scenario first presented with the doctor that when you went in to the office, you spend more time and money up front with the doctor.   The doctor gives you a much longer diagnostic, they ask about your life and your family not in passing but in detail.  They talk to you about your food intake and your stress levels, they look at your schedule for work and home and they do some research on your life.   They would in this case look to learn more tacit information.   It costs too much money.  It will cost too much time.  It would be expensive for you and the doctor in many ways that doesn’t require a breakdown because this is something you already understand.

It is the same with business.  If the business has to invest a lot of time and resources even with a long-term vision, it won’t spend money on people.

That’s it!  People are the most important aspect of any business or practice but the way our world works today we look to think about short-term people strategies and short quick fixes.   This short-term thinking has been very expensive itself as it creates a whole slew of new problems and new technologies.

In every aspect of our lives we now look for short-term and quick solutions.   Think about it.   From 30 minute meals to 60 day exercise routines that will bring you quick results.   Take the pill and you will be better.  Buy a technical solution and it will fix your business.

If we are going to start seriously addressing the problems at work and at home, the first problem we need to really deal with is asking ourselves about what we are willing to invest.   We will have to ask ourselves how important the problem really is to us and how much time we want to even think about it.

If you want a quick fix and have a desire to pretend that everything is ok, take a pill and be on your way.  If you want to really deal with the issues at hand, there will be pain and sacrifice, there will be an investment on your part, and there will be tough choices.   The funny part about this second option is that other problems could come up and all your work could in fact be for nothing.   This is just reality.  Even with that being the case, what is the effort worth to you in the long run?

Start asking these questions and you may find out that it is worth more than you know.