First 100 Days

  Recently,  I went over the steps I took as I started my job at Chubb Insurance.  I was brought in by senior IT leadership to address challenges of transformation and change using tools, techniques and practices derived from Knowledge Management. I quickly realized on my first day that I would need a consistent approach …

Why Every Leader Should Build a RetroPi

Strategy It is estimated that the number of mobile phone users in the world is expected to pass the five billion mark by 2019.   The level of interaction with technology creates an illusion of understanding.   Expert users are not expert technologists. Many senior leaders don't claim to be expert technologists but when it comes to …

Innovation in Iceland

Geothermal Energy ~ Relaxing Spa Iceland is powered by an endless supply of heat supplied by geothermal energy by volcanic activity.    It also has a geothermal energy plant with an adjoining resort and spa. Hidden away across a landscape of lava rock and a sea of smoke billowing up from the ground,  is a …

The Value and Practicality of the Narrative

Practical Application of the Narrative Operational Tacit My cousin is medical student studying in one of the worlds best medical schools. The time-tested and effective best practice in medicine is to teach students by way of books, labs, peer-to-peer, mentoring, coaching and discovery. Consider that educators are not limited by these mechanisms but these are …

Knowledge Management and Healthcare

Saving LivesIn that moment when you realize that what you are experiencing is real and you have been shaken into the understanding that you are a human being; frail, fragile and living only for a short time this one moment can define or redefine your whole life.Most of us live our day-to-day lives in a …

Enterprise KM (Metrics)

Riding the Bike As a child learning how to ride a bike I had both my uncle and my grandfather take me out to teach me. Uncle Mark's Approach My uncle took off one training wheel and held the bike from the seat as he walked behind me on the path holding the seat.   …

KM in The World (For Real)

People have their own way (PKM-Personal Knowledge Management) of managing information relevant to them. People and Organizations  share information in common ways out of necessity (EKM-Enterprise Knowledge Management).  Regardless of how we manage information in order to share information in a meaningful and effective way, someone has to be prepared to receive information in an …