First 100 Days

  Recently,  I went over the steps I took as I started my job at Chubb Insurance.  I was brought in by senior IT leadership to address challenges of transformation and change using tools, techniques and practices derived from Knowledge Management. I quickly realized on my first day that I would need a consistent approach […]

Why Every Leader Should Build a RetroPi

Strategy It is estimated that the number of mobile phone users in the world is expected to pass the five billion mark by 2019.   The level of interaction with technology creates an illusion of understanding.   Expert users are not expert technologists. Many senior leaders don’t claim to be expert technologists but when it comes to […]

Innovation in Iceland

Geothermal Energy ~ Relaxing Spa Iceland is powered by an endless supply of heat supplied by geothermal energy by volcanic activity.    It also has a geothermal energy plant with an adjoining resort and spa. Hidden away across a landscape of lava rock and a sea of smoke billowing up from the ground,  is a […]

The Value and Practicality of the Narrative

Practical Application of the Narrative Operational Tacit My cousin is medical student studying in one of the worlds best medical schools. The time-tested and effective best practice in medicine is to teach students by way of books, labs, peer-to-peer, mentoring, coaching and discovery. Consider that educators are not limited by these mechanisms but these are […]

Emotional Business in Employee Engagement

qua·le ˈkwälē/  noun a quality or property as perceived or experienced by a person.Link We are physically blind in each of our eyes, we have a blind spot. There’s a way to find your blind spot. Cover your left eye and look at the dot on the left in this image. Be aware of the cross on the […]