First 100 Days

  Recently,  I went over the steps I took as I started my job at Chubb Insurance.  I was brought in by senior IT leadership to address challenges of transformation and change using tools, techniques and practices derived from Knowledge Management. I quickly realized on my first day that I would need a consistent approach …

Enterprise KM (Metrics)

Riding the Bike As a child learning how to ride a bike I had both my uncle and my grandfather take me out to teach me. Uncle Mark's Approach My uncle took off one training wheel and held the bike from the seat as he walked behind me on the path holding the seat.   …

Personal KM and The Brain – Context Tools and Perception

Personal KM - What we think we know.  Personal KM is now becoming an area of great interest for a number of reasons.   We are creating more information than ever before and from a business perspective it is difficult to understand and manage this information in context.  That being said, information and "data" is …