Working Out Loud: Speak to the Heart and Mind (Part 4 of 5)

Show up whenever possible. (Part 1)
Ask to speak with senior leaders; chances are they will see you. (Part 2)
Advocate for yourself and others. (Part 3)
Speak to the heart and mind. (Part 4 You are here)
Have faith and courage.

Living a Life of Legacy

We are living on a spinning rock full of magma destined to be consumed by a ball of fire in the form of an extinguished star. It is pretty easy to question the purpose of our existence.  Some look to religion, others to philosophy.  Either way, there is some form of rationalization on why we are here. When I turn on the news I mostly find a cold world full of consistent tragedy. It is 2015, and as a child I dreamed of a world with flying cars, robots, and peace.

I thought my generation was so intermixed and informed that we would simply starve out racism, sexism, and challenge all that was wrong with the world.  I was looking for something big but I have come to believe that I should be looking for something small.  This post is about speaking to the heart and mind because you can speak to one or the other; however, we can communicate our message best if we seek to address both with purpose and passion.  

A lot of people believe that they have to wait to be great.  They spend years building wealth and working hard to achieve this ultimate dream of having success and security.   Born from this sense of security and wealth, they can now live a “life of legacy” where they can go and do good things and be charitable.  They can find the kindness in their hearts that they had to set aside to be good at being tough.  Being tough and strong is a characteristic associated with good leadership.   Rarely do you hear of leaders being weak and wimpy.   It is always said that the “strong survive” and that is how our world works.   In business or war ironically, we see and hear similar practices around strength.  I believe there are forces that are underestimated in our world.  There are both strong and weak forces and to focus on strength and toughness holistically would be missing the benefits of these other factors.  People can be made to do something by force and people can be led to do something by inspiration.  It is part of our nature, but either way the same rules don’t always apply.   

With this in mind, these new philanthropists believe they can be what they want with no person to control them as they did their time and generated the income needed to find security and success.   As I am speaking generally, I recognize that a lot of people “do good things” but more often than not in my experience it doesn’t seem to be enough for them to recognize how good their daily acts really are.  The point is that if you want to live a life of legacy, there is no reason to wait to do something that your heart is calling for.  Right now is a good time and it starts with behavior over events.

Speaking to the Heart

If you talk to a man in a language he understands, that goes to his head.  If you talk to him in his language, that goes to his heart. (Nelson Mandela)  

The intent of this quote was to address people in their mother tongue as a sign of respect and understanding.   This quote can go much further than intended in that language is complicated.  Even when I speak or write in English, it is when I find common connections and words that that seem to touch something inside that goes beyond logic is when I am most compelling.

Watch this video https://www.youtube.com/watch?v=YeWks6cgJ-k  it is only two minutes. The first time I saw this it came from  Dr. Madelyn Blair on storytelling.  

It is the experience or feeling of something great and compelling that inspires thought or action.  It touches on a memory or something inside of us that helps us “get it.”  We don’t need to stand on a pulpit or talk from a mountain to find this voice. More often it comes from something simple like a Post It note, a whisper, a kind word or simply diverting attention from a computer screen or phone to look up at someone and listen.  

In order to live a life of legacy everyday, it seems that we should practice working out loud. As life inspires us, we have an opportunity to take our thoughts and snippets of wisdom and do something with it to help others.    One personal example comes from my very good friend and mentor, Mr. Ron Batdorf.    Ron exemplifies working out loud and speaking to the heart and mind.   He works hard and faces adversity and he never quits.   He is soft spoken and thoughtful, and he shows up when called and he practices leading through small kind acts.   I have seen the impact of his good work in many forms, but I also benefit from his friendship and wisdom almost every day.  I hope he doesn’t mind that I share a note here from him.

“Howie, I have found that Rabbi Heschel has the same understanding of dialectic patterns as St. Paul (Sal) had.  See below a excerpt from the website: https://theshalomcenter.org/node/88   Interesting that this is foundational to both the Christian and Jewish Faiths.  Just wondered if you know of Rabbi Heschel’s Theology?  Hope all is well and that the new owners understand your value to them.  It seems that unless we are directly into the processes of an organization our purpose is diminished.  I guess it gets back to concepts that if not effecting processes are not part of the value to an organization.  Integration of knowledge can be seen this way.  I have started looking at Multi-agent systems and the processes of developing a “Learning agent”.  I think there is insight in that design that can be developed into a KM format for any organization.  Just a thought.

Shalom to you and your family Howie.

Ron

PARADOX AND POLARITY

A necessary condition affecting human beliefs in philosophy and religion is the paradox. The source of their paradoxical character has its origin in the essential polarity of human being.

To ignore the paradox is to miss the truth.

Jewish thinking and living can only be adequately understood in terms of a dialectic pattern, containing opposite or contrasted properties. As in a magnet, the ends of which have opposite magnetic qualities, these terms are opposite to one another and exemplify a polarity which lies at the very heart of Judaism, the polarity of ideas and events, of mitzvah and sin, of kavvanah and deed, of regularity and spontaneity, of uniformity and individuality, of halakhah and agadah, of law and inwardness, of love and fear, of understanding and obedience, of joy and discipline, of the good and the evil drive, of time and eternity, of this world and the world to come, of revelation and response, of insight and information, of empathy and self-expression, of creed and faith, of the word and that which is beyond words, of man’s quest for God and God in search of man. Even God’s relation to the world is characterized by the polarity of justice and mercy, providence and concealment, the promise of reward and the demand to serve Him for His sake. Taken abstractedly, all these terms seem to be mutually exclusive, yet in actual rising they involve each other; the separation of the two is fatal to both.

Since each of the two principles moves in the opposite direction, equilibrium can only be maintained if both are of equal force. But such a condition is rarely attained. Polarity is an essential trait of all things. Tension, contrast, and contradiction characterize all of reality.

However, there is a polarity in everything, except God. For all tension ends in God. He is beyond all dichotomies.”

Failure comes easy

It is easy to fail.  It is easy to quit and say that you can’t do something.  It is easy to allow someone else to impact your thinking.   Everyone has a boss and everyone is influenced by someone.   Very few people in the world are an island to themselves.  I would be willing to bet that even those who live alone are troubled by their own duality.

People will tell you that you can’t do something and if you let them, they will hold you back.  Dreams could be shattered easily.   Again, this is a tough world and we all face adversity. There isn’t a person on this planet that isn’t faced with challenges.   The question is when given the choice, what will you choose to do?   We are all destined for an ending and that is part of life, we are born and we live and we die.   Sometimes, I think we forget about the dying part or on the other end of the spectrum we focus too much on dying.   Regardless, we still have choices and opportunities.  We can choose to get up when we fail and we can choose to share our failures along with our success.  In fact, if we shared more of our failures we might give others an opportunity to learn from these and they could achieve their dreams or desired outcome that much faster.  (See blog on learning from failures)

Speaking to the Mind

Our humanity often gets in the way of logic.   There are multiple types of intelligence, speaking to the mind or logical aspect of ourselves limits our ability.  That being said, logic is important and needed as if we were running around simply making emotional decisions all the time, what would the world look like?  War, famine, divorce, disease, power hungry people, I apologize as I digress.  We need to use math, analytics, and science to address universal truth.   Things make sense often because there is logic behind them not because they “feel good” and this is the part of the story of working out loud.  

In Practice

As I have written, I like to consider if I were reading these words, how would I use them?   How could I find benefit in my daily life?  How could I find benefit at work?  We spend a lot of our time at work or working, or so it seems, at least in the US.  I would hope that it is for something beyond simply punching a card and getting a paycheck to be a cog in the great corporate machine.   Here are a few things I do to work out loud while speaking to the heart and mind:

  1. Write a narrative:  For everything I do, there is a story,  I spend some time with my team writing a short narrative of what we are doing and why.  I also look to identify the outcome of the work and measure it.    It is normally no more than 2 pages and it is accessible to everyone in the organization.
  2. Meetup: I meet with people often and I listen to their stories.  I look to find common bonds and/or opportunities to share something I know or learn from them.  
  3. Advocate:  As I have written in past blogs, I advocate for others and myself, but this comes in the form of both written and oral history.
  4. I write: I try to write at least once a week for myself and I look at this as an opportunity to learn and share.
  5. Consider my purpose:  I don’t know why people get to stay or go.  I don’t know why we wind up where we are and why fate has us here.   I believe that I have purpose and when I don’t know what it is in the big design, I consider the small things.    When I was a baby I came down with the flu.  We were scheduled to fly to Miami to see our family in Florida.  My parents chose to cancel our flight and I can tell you that my father is a person who would take high consideration to make this choice.   The plane crashed and everyone on board died.   Maybe in another universe I was on that plane but in this one, I am here and I have things to do.   I consider my purpose often and work hard to remind myself that today is a gift and not a promise.  

In practice, it is the small acts that matter. Consider that working out loud is part of this practice and it is just like exercise.   We know that it is healthy to do all the time, and we have no need to wait until the day that we have more time to do it.

Working Out Loud: Advocate (Part 3 of 5)

Howie Advocate

Show up whenever possible. (Part 1)
Ask to speak with senior leaders; chances are they will see you. (Part 2)
Advocate for yourself and others. (YOU ARE HERE PART 3)
Speak to the heart and mind.
Have faith and courage.

Part 3 “Advocate”

Politicians are often heard touting about themselves in order to prove their value. In recent times, we have seen an interest in people like Donald Trump and he is sure making a case for himself. If anything, you know his name and you are aware that he has made a lot of money in business. Consider that he has made a career of raising awareness of his brand. In our world, a person that is perceived as a “nobody” has to become a “somebody” or wind up as “anybody.”

A lot of us aren’t politicians or branding experts and when I walk into a room, people generally don’t know who I am. I really don’t like to write about myself and if someone asked me to do it a few years ago, it would have felt that it was more like a chore than a pleasurable event. What I have learned is that when I started thinking about and writing about people that I appreciate, there was a positive impact on me. It was much easier for me to see what others have done. I was able to learn more about myself in the process and as a result of my writing about them, people learned something about me. It has become part of my life at home and in business to advocate for others given the opportunity. I have had the benefit and honor of others advocating for me as well. It feels good to have someone help you but as you may know, it feels great to help others and learn through the process.

Working Out Loud and Raising Awareness

What is that story of you? In order to help others and advocate for yourself, it is important to start practicing. There are many ways to start and I am sharing, some of the things I do that have consistently worked for me.

  1. One of the first things you can do that is fairly easy and productive is to write three types of resumes. I will have a follow up blog about writing resumes and more details on what each type looks like, but for this blog, what you need to understand is that going through the process of thinking about your history is helpful and knowing your own accomplishments is important.
    1. Super type – This is the short history of nearly everything about me.
    2. Referral – This is used for customization when someone asks, “Did you ever…?”
    3. General – This is what the public sees on LinkedIn or other places that have information about me.
  2. Make a presentation about yourself and share it with people who know you. If you want some examples, let me know and I will share or send them to you.
  3. Start a blog or write for someone else. You can use many services http://topsitesblog.com/blog-websites/ or you can write on a friend’s blog as a guest writer. You can also write on LinkedIn.
  4. Write recommendations for others both inside and outside your organization. When someone does something for me at work, I will write his or her leadership about it. I write constructive thank you notes to people outside of work as well. It is important to recognize and reflect how people have a positive impact on your life. I have written about people who are living and people who have passed away as well “Remember Arden
  5. I also work to practice what I would call “respectful connections” where I ask people if it ok to advocate for them. There are people for one reason or another who don’t want anyone to know too much about them. I know a few Intel guys who don’t go on any social media or use email or phones (just kidding on the phones). They like to keep a low profile and I respect that.

If you have any questions or comments, post them. If you would like some examples of anything I brought up here, let me know and I will be happy to send them.

Part 4.. Speak to the heart and mind

Nelson Mandela said, “A good head and a good heart are always a formidable combination.”

Lesson Learned in Knowledge Management (EBOLA)

o-EBOLA-VIRUS-facebook

Ignorance = Death

Last year, I wrote about a lack of KM in the medical industry.https://cohenovate.com/2013/12/30/knowledge-management-and-healthcare/   It was a sad commentary then and it is even more frightening now.  Some of you may be aware that errors in healthcare account for a significant number of deaths in America.

In 2010, the Office of Inspector General for Health and Human Services said that bad hospital care contributed to the deaths of 180,000 patients in Medicare alone in a given year.

Now comes a study in the current issue of the Journal of Patient Safety that says the numbers may be much higher — between210,000 and 440,000 patients each year who go to the hospital for care suffer some type of preventable harm that contributes to their death, the study says.

That would make medical errors the third-leading cause of death in America, behind heart disease, which is the first, and cancer, which is second. (http://www.propublica.org/article/how-many-die-from-medical-mistakes-in-us-hospitals)

ebola-graphic

Lack of Awareness

Texas nurses said that there were no protocols. (http://www.cnn.com/2014/10/15/health/texas-ebola-nurses-union-claims/index.html?hpt=hp_t1)  Maybe they had the guidelines on their Sharepoint instance?  Maybe they had their process on Jive? Maybe they had their instructions on Yammer or Podio or…  

What they don’t have is effective Knowledge Management.  This is the truth.

Let me state this for the record, as I have mentioned this in past postings.  Knowledge Management is about getting, presenting, raising awareness, sharing, identifying, bringing to light.. the RIGHT INFORMATION AT THE RIGHT TIME.

If you think for a moment that I am using this tragic situation to get the message out on Knowledge Management, I will tell you in fact that I am.   We can go through the history of knowledge management failures and find the critical element that is missing and that is the human element.  These failures result in death.

Doctors and nurses need access to real time information that INFORMS them of what they need to do and what precautions they have to take.   In fact, think about this folks.. WE CARE MORE ABOUT CYBER SECURITY THAN PEOPLE.

Everything when it comes to medicine seems to be approached from an academic perspective.  If you look at the agencies that do care about healthcare they are not considered or looked at in the same way as cyber communities.   For example, are hospitals going to the WHO or USAID for daily updates and coordination?   I highly doubt it and I think the results of the situation from a global perspective is telling.  The CDC doesn’t want us to worry because they don’t want a panicdemic.  (yep, I made that up).  We are facing an enemy that doesn’t care about boundaries or what side you are on.  We are facing an enemy that doesn’t look at right or wrong.  It just has intent of killing the system.  That is it.  We can’t afford to be ignorant.  We can’t afford to make mistakes that are easily correctable.

What is needed?

  • A quick turn incidence response and disaster response operational check up for every medical organization in the US.
  • A safety and contagion knowledge plan that addresses known and new issues and concerns through every turnover, handoff, meeting or organization interaction.
  • A strategic outreach and communication plan for healthcare providers, practitioners and patients.
  • A KM plan that seeks to elevate and prioritize content for communication in the organization.
  • An “as you learn.. share” plan.  (If you know information that will save a life, share it)
  • Researchers that have worked on attacking ebola need to share their failures and their success.  (YES FAIL) We need to pick up where others left off and share information, not hold information so that we can be the trophy winner.
  • We need leaders in the KM space to step up and share best practices, lessons learned and how to’s for knowledge transfer and elicitation.

Ebola-Delhi_2048436f

Ebola virus can be used for terrorism.. Think about that for a moment. 

Links to Ebola sites

European Links

Links to Ebola sites

Commission

DG SANCO:    http://ec.europa.eu/health/ebola/index_en.htm

DG ECHO:       http://ec.europa.eu/echo/en/news/ebola-outbreak-west-africa-additional-funding-brings-eu-aid-%E2%82%AC39-million

European External Action Services (EEAS)

 http://eeas.europa.eu/delegations/un_geneva/press_corner/all_news/news/2014/20140411_ebola_en.htm

WHO

HQ:                  https://extranet.who.int/ebola/

EURO:             http://www.euro.who.int/en/health-topics/emergencies/pages/ebola-outbreak-in-west-africa

ECDC

 http://ecdc.europa.eu/en/healthtopics/ebola_marburg_fevers/pages/index.a http://www.euro.who.int/en/health-topics/emergencies/pages/ebola-outbreak-in-west-africa

Member States

Austria

Ministry of Health

 http://www.bmg.gv.at/home/Startseite/aktuelle_Meldungen/Ebola_Informationen_zur_aktuellen_Lage

Ministry of Foreign Affairs

 http://www.bmeia.gv.at/reise-aufenthalt/reiseinformation/land/liberia/

Czech Republic

Ministry of Health  http://www.mzcr.cz/dokumenty/upozorneni-pro-zahranicni-studenty-po-prijezdu-z-oblasti-vyskytu-horecky-zpusobe_9579_1.html  http://www.mzcr.cz/Verejne/dokumenty/ebola-v-africe-aktualizace-ministerstva-zdravotnictvi-ke-dni-19zari-2014_9602_5.html

Ministry of Industry and Trade  http://www.mpo.cz/dokument153462.html

Ministry of Foreign Affairs  http://www.mzv.cz/jnp/cz/cestujeme/ebola/obecne_informace.html

 http://www.mzv.cz/jnp/cz/udalosti_a_media/x2014_09_18_ceska_republika_pomaha_zemim.html

Finland

Ministry of Social Affairs and Health

 http://www.stm.fi/en/ebola-virus

France

All information and guidance for health professionals  http://www.sante.gouv.fr/maladie-a-virus-ebola-informations-a-destination-des-professionnels-de-sante.html

National Surveillance Case Definitions for Ebola  http://www.sante.gouv.fr/maladie-a-virus-ebola-informations-a-destination-des-professionnels-de-sante.html

http://www.invs.sante.fr/Dossiers-thematiques/Maladies-infectieuses/Fievre-hemorragique-virale-FHV-a-virus-Ebola/Point-epidemiologique-Ebola-Afrique

Public Health Management of Cases and Contacts of Human Illness Associated with Ebola Virus Disease  http://www.hcsp.fr/explore.cgi/avisrapportsdomaine?clefr=414  http://www.sante.gouv.fr/maladie-a-virus-ebola-informations-a-destination-des-professionnels-de-sante.html

List of hospitals allowed to take care of Ebola patients  http://www.sante.gouv.fr/IMG/pdf/2014_08_25_ListingESR_MAJ_modifIDFertA_DEF.pdf

Guidance on transportation of Ebola patient from abroad to France  http://www.sante.gouv.fr/fichiers/bo/2012/12-06/ste_20120006_0100_0052.pdf

Greece

KEEL:               Webpage on Ebola outbreak

Bulletin for travelers

Posters:

 http://www.keelpno.gr/Portals/0/%CE%91%CF%81%CF%87%CE%B5%CE%AF%CE%B1/Ebola/ebola_GR_poster.pdf

 http://www.keelpno.gr/Portals/0/%CE%91%CF%81%CF%87%CE%B5%CE%AF%CE%B1/Ebola/ebola_EN_poster.pdf

Germany

Ministry of Health

 http://www.infektionsschutz.de/erregersteckbriefe/ebola-fieber

Ministry of Foreign Affairs

 http://www.auswaertiges-amt.de/DE/Infoservice/Presse/Meldungen/2014/140918-BM_Ebola.html

Robert Koch Institute

 http://www.rki.de/EN/Home/homepage_node.html

 http://www.rki.de/DE/Content/InfAZ/E/Ebola/Kurzinformation_Ebola_in_Westafrika.html

Bernhard-Nocht-Institute – Hamburg

 http://www.bnitm.de/

Hungary

Ministry of Human Capacities  http://www.kormany.hu/en/ministry-of-human-resources (English)

 http://www.kormany.hu/hu/emberi-eroforrasok-miniszteriuma/egeszsegugyert-felelos-allamtitkarsag (Hungarian)  National Public Health and Chief Medical Office

https://www.antsz.hu/  Guide for leadership of higher education

https://www.antsz.hu/portal/hir1/20140826-ebola-felsooktatasi-hallgatok.html?transactionid=-6254197871553193403  Guide for travellers

https://www.antsz.hu/hir1/20140819-ebola-tanacsok-utazoknak.html

Lithuania

Ministry of Health of Lithuania (web banner on the top of the page)  http://www.sam.lt

Centre of Communicable Disease and AIDS under the Ministry of Health  http://www.ulac.lt/lt/ebola-hemoragine-karstlige

Ministry of Foreign Affairs of Lithuania  http://urm.lt/default/lt/naujienos/del-ebolos-viruso-protrukio-urm-grieztina-kelioniu-rekomendacijas-i-vakaru-afrikos-valstybes-1

Malta

Ministry of Health

 https://ehealth.gov.mt/healthportal/public_health/idcu/introduction.aspx

Netherlands

Dutch Government

 http://www.rijksoverheid.nl/onderwerpen/ebola

National Institute for Public Health and the Environment – in Dutch

 http://www.rivm.nl/Onderwerpen/E/Ebola

National Institute for Public Health and the Environment – in English

 http://www.rivm.nl/en/Topics/E/Ebola

Norway

National Institute of Public Health

 http://www.fhi.no/eway/default.aspx?pid=240&trg=Content_6765&Main_6664=6894:0:25,7555:1:0:0:::0:0&MainContent_6894=6765:0:25,7572:1:0:0:::0:

Slovak Republic

Public Health Authority

Information about Ebola for travellers (translated ECDC leaflet) – in Slovak  http://www.uvzsr.sk/index.php?option=com_content&view=article&id=2378:virusove-ochorenie-ebola-informacie-pre-cestovateov&catid=68:epidemiolog

Information about the measurements taken by the Public Health Authority of SR – in Slovak  http://www.uvzsr.sk/index.php?option=com_content&view=article&id=2368:opatrenia-uradu-verejneho-zdravotnictva-sr-tykajuce-sa-virusoveho-ochoreni

Leaflet on Ebola for citizens – in Slovak  http://www.uvzsr.sk/index.php?option=com_content&view=article&id=2383:hemoragicka-horuka-ebola&catid=68:epidemiologia&Itemid=76

Ministry of Foreign and European Affairs

Travel advice for Slovak citizens – in Slovak http://www.foreign.gov.sk/servlet/content?MT=/App/WCM/main.nsf/vw_ByID/ID_DD6F67735A1B6F80C12576350033486B_SK&OpenDocument=Y&LANG

Information on financial humanitarian aid of the Slovak Republic – in English http://www.foreign.gov.sk/servlet/content?MT=/App/WCM/main.nsf/vw_ByID/ministry&NCH=Y&OpenDocument=Y&LANG=EN&TG=BlankMaster&URL=/

Slovenia

National institute of public health

 http://www.nijz.si/Mp.aspx?ni=0&pi=19&_19_view=item&_19_newsid=2577&pl=0-19.0.

Ministry of Health

 http://www.mz.gov.si/nc/si/medijsko_sredisce/novica/article/670/6835/

Spain

Ministry of health  http://www.msssi.gob.es/profesionales/saludPublica/ccayes/alertasActual/ebola/home.htm

Foreign Affairs

 http://www.exteriores.gob.es/Portal/es/ServiciosAlCiudadano/SiViajasalExtranjero/Paginas/RecomendacionesDeViaje.aspx

Sweden

Swedish National Board of Health and Welfare (“Socialstyrelsen”):  http://www.socialstyrelsen.se/nyheter/2014september/ebolakraverokadvaksamhetivarden

Fact sheet/leaflet:  http://www.socialstyrelsen.se/SiteCollectionDocuments/infoblad-ebola-2014-08-28.pdf

Public Health Agency of Sweden (“Folkhälsomyndigheten”):  http://www.folkhalsomyndigheten.se/amnesomraden/beredskap/utbrott/ebola-vastafrika-2014/

Foreign Ministry of Sweden:  http://www.regeringen.se/sb/d/18334/a/245352

Switzerland

Federal Office of Public Health

German

 http://www.bag.admin.ch/de/ebola

French

http://www.bag.admin.ch/fr/ebola

Italian

http://www.bag.admin.ch/it/ebola

United Kingdom

https://www.gov.uk/government/topical-events/ebola-government-response

Articles in which International SOS has been quoted or referenced

  • “Ebola Sends Employers Wake-Up Call” – Human Resource Executive– 7 October
  • “These countries are tightening their borders over Ebola fears — against expert advice” – Washington Post– 2 October
  • “Companies Step Up Pressure on Ebola: We Need Action Now” – NBC News– 11 September
  • “Amid Ebola crisis, is something worse around corner?” – CNBC– 4 September
  • “First Briton With Ebola Virus Begins Treatment” – Sky News– 25 August
  • “WA miners in West Africa prepare workforce for escalation of Ebola virus” –  ABC News– 23 August
  • “Ebola, war or disaster: how and when global service groups decide to flee” – National Catholic Reporter– 21 August
  • “World confronting the largest Ebola outbreak since 1976” – China Daily– 18 August
  • “Multinationals in Africa keep a wary eye on Ebola” – Wall Street Journal, 6 August
  • “Ebola strains fragile W African economies” – Reuters, 6 August
  • “Ebola threatens West African economies” – Yahoo UK/AFP, 6 August
  • “Ebola virus: now the threat is real” – Punch Nigeria, 5 August
  • “International SOS has seen another rise in the number of requests for advice on Ebola in recent weeks” –Business Wire India, 4 August
  • “Evaluating risk: Do travellers need medical evacuation insurance” – NBC News, 2 August
  • “Ebola patient arrives in the US” – Today NBC, 2 August
  • “Americans mostly safe from Ebola, despite rapid spread” – Risk & Insurance, 1 August
  • “Employers should be prepared as Ebola outbreak grows” – Society for Human Resource Management, 1 August
  • “US$100m Ebola emergency response plan unveiled by WHO’s Margaret Chan” – South China Morning Post, 1 August
  • “WA miners issue ebola alerts” – The West Australian, 1 August
  • “Ebola: A Disease out of control?” – Al Jazeera, 31 July
  • “WHO, CDC see $100 million surge for Africa Ebola battle” – Bloomberg, 31 July
  • “Health experts say Ebola virus poses little risk to UAE” – The National UAE, 31 July
  • “Can West Africa’s deadliest Ebola outbreak be contained?” – Al Jazeera America, 29 July
  • “Ebola: Is the western world at risk?” – ReLocate Magazine, 28 July
  • “Ebola outbreak poses threat to African economies” – Financial Times, 25 July (subscription required)
  • International SOS’ Dr Robert Quigley discusses Ebola – Al Jazeera English TV channel, 23  July
  • “West Africa Ebola Outbreaks Spur Rising International SOS Inquiries” – Voice of America, 16 July
  • International SOS Medical Director Doug Quarry discusses Ebola in the Al Jazeera report, 28 March 2014
  • “Ebola Outbreak is West Africa” – Relocate Magazine, 26 March
  • “Guinea says has contained Ebola outbreak, death toll rises” – Reuters,  26 March

The Desired Path #KM

off-the-beaten-path.jpgKnowledge Management activities are often pathways created as a consequence of doing business and normally represent the shortest route to an individual performer or group getting their jobs done. 

desire path (also known as a desire linesocial trailgoat track or bootleg trail) can be a path created as a consequence of foot or bicycle traffic. The path usually represents the shortest or most easily navigated route between an origin and destination. The width of the path and its erosion are indicators of the amount of use the path receives. Desire paths emerge as shortcuts where constructed ways take a circuitous route, or have gaps, or are lacking entirely.

A Knowledge Manager..

Looks at activities, patterns, work flow, behavior, sentiment and seeks to identify that “desire line.”   People are looking to accomplish a goal, a task or some objective right NOW at this moment.  They seek to remove impediments and increase opportunity for successful outcome.  People do what they “have to do” to make things work.

Embracing Silos

For over 30 years or so management and leadership teams talk about “silo thinking” in fact, I was on board with the mentality of breaking down silos for a long time.  I am starting to change my mind on this because it really goes against the forces of nature.   The reason why people work in silos is because it is a natural way to work.    Instead of wasting resources on breaking down silos, we should help the silos become stronger and consider allowing the silo communities to reenforce and engage their areas of  expertise as they feel comfortable.    We do need to share information from silos but it should be the right information at the right time as needed.

 

In the silo

People and organizations operate in the form of a silo because this is how groups work.    A person can work in a group or silo and interact with others in other groups and other silos.

 

We shouldn’t seek to change this at all.  What we need to do is (INFORM) the group and the individual in ways that make sense.  That is why Twitter works and other social apps like Yammer.   Small bits of information in the form of a question, answer or statement set to inform an individual or group.  Raising the level of awareness where it makes sense but leaving the groups and communities as they feel comfortable intact.

Mission

 

Knowledge Managers struggle with organizations that seek to introduce tools to solve problems.   I often wonder why I can stand in a room of 100 people and ask 

Does your company spend more on technology for knowledge management over the practices of knowledge management?”  Almost always most if not all of the room says “YES.”  

“In Finland, planners are known to visit their parks immediately after the first snowfall, when the existing paths are not visible.[1] People naturally choose desire lines, which are then clearly indicated by their footprints and can be used to guide the routing of new purpose built paths.”

  • Instead of creating a path.. why aren’t we looking at what people do after the snowfall?  — What happens when a new member joins a team?  How do they learn to collaborate, communicate, cooperate and acculturate?
  • Instead of creating a path.. why aren’t we looking where people are walking in general?– What happens when we ask staff what they do and what they believe they need?
  • Instead of creating a path…why don’t we lower barriers? –What are impediments that our staff have as they perform their jobs? How can we move boulders out of their way?

Fundamentally… we should seek to enable through learning what people do as opposed to providing something we think they need.

 

 

KM and The Pioneer Woman~

From the Science of Food Website

Deliciousness to The End!

The Pioneer Woman, absolutely brilliant Ree Drummond provides some of the most tasty and delicious recipes that represent the American palate for today and from a time gone by.   Please find an example of one of Ree’s wonderful recipes.   Her style uses both complex concepts along with simple staples to make for a meal that people like me don’t easily forget.

Spicy Dr Pepper Ribs

Prep Time: 8 Hours

Cook Time: 3 Hours
Difficulty: Easy
Servings: 12

Ingredients

  • 1 cup Brown Sugar
  • 1 can Dr. Pepper
  • 1 can (5 Ounces) Chipotle Peppers Packed In Adobo
  • 1/3 cup Brown Mustard
  • 1 Tablespoon White Vinegar
  • 3 cloves Garlic, Minced
  • 2 packages Pork Baby Back Ribs

Preparation Instructions

Prepare the marinade by gently boiling the first 6 ingredients in a medium saucepan until reduced and thick, about 20 minutes. Allow to cool completely. Divide into two containers and refrigerate one container for later.

Place ribs on a large baking sheet lined with heavy foil. Brush half the marinade all over the ribs on both sides. Cover with foil and refrigerate for 8 hours to marinate.

When you’re ready to cook the ribs, preheat the oven to 275 degrees. Place the pan, still covered in foil, into the oven for 2 hours. Remove the foil and increase the temperature to 300. Using the other half of the sauce, brush another generous layer all over the ribs. Return the pan to the oven and continue cooking for another 30 to 40 minutes, brushing on another layer of sauce as it cooks.

Remove the ribs when they’re fork tender (keep cooking until they are). Slice and serve!

The PW and Explicit Knowledge Transfer

You can find some of her newest creations or postings here http://thepioneerwoman.com/cooking/.   The recipe above is on this page as of today and there are images showing how to “stir the pot” so to speak.    I know we haven’t addressed KM yet but don’t worry, it is coming!  The Pioneer Woman expresses her style and her creations through many facets of explicit knowledge transfer and she is really very good at it.  She has a television show, books,  her website and other areas where she expresses herself.

The Drivers (Motivation) and Slight Transition

I Howie Cohen am a pretty good cook these days and the reason why is because while at home and serving food, I seek to give my family and friends what they want.    Why is the Pioneer Woman’s recipes so good?  Well.. they are so good because they are stuffed, filled, broiled, baked, stirred, fried and chilled with all of the things we love which are sugar, fat and salt.   Don’t take this as a complaint (please) it is a choice if you want to eat fatty, salty and sugary foods in fact when I am really aiming to please a house guest, they don’t want to know the calorie or salt numbers because they would probably hold their hands up to protect their hearts!   Some people think her food is unhealthy http://www.takepart.com/photos/most-unhealthy-cookbooks/the-pioneer-woman-cooks-food-from-my-frontier

A Finger on the Pulse does not make for an understanding of the Heart.

In other words, just cause something seems like it is good doesn’t mean it is good.  We really don’t know what the condition of the heart until we do some things to measure it, test it, look at it and look at things around it.   It takes outside help to see what is happening on our insides.  If we don’t pay attention and we just live for the day and check our pulse, the Pioneer Woman will be our first go to gal for delicious treats.   She can give us what we want, not always what we need. (Nothing wrong with Ree, just using her as an example)

The KM Recipe

  • A few parts people.
  • Lots and lots of process capture.
  • Lots of method capture.
  • Tools to use for purpose driven and awareness driven knowledge activities.

Howie.. WE HAVE BEEN DOING KM FOREVER.. How are you different?

What makes Paula Deen and Ree Drummond different?   What makes the Healthy Chef, Teresa Cutter http://www.thehealthychef.com/ different?

Knowledge Management has been around long before we called it KM.   We as people have been sharing recipes and the tacit knowledge around understanding our senses to know when something will taste not only good to you but to others for centuries.    In the past 100 years we have sought out ways and mechanisms to capture more knowledge and re-purpose it, reuse it, analyse it and find ways to use it to innovate and create new things.

I am just the guy who seeks to do two things in this field, work to give you what you want and work hard to share with you what you need.  In other words, I will help you make those delicious ribs if you like but I will certainly remind you or inform you that Dr. Pepper is known to have a few chemicals in it that can be harmful to your heath http://blogs.naturalnews.com/your-weekly-food-like-product-dr-pepper/ and useful to clean your radiator or toilets!

I heard you.. Not Enough.

Alright, I get it.  You want me to tell you more details because what I have said doesn’t say enough about what makes me and my team SO VERY special at KM.  There are a lot of people out there doing KM and I have just openly stated that you perform some form on KM at least everyday and even now if you are reading this.. there is knowledge transfer occurring.

Here is the deal.. if you want to know a lot more… for those of you who are secret squirrel types that believe in rainbows, unicorns and the magic of SharePoint PLEASE STOP HERE… READ NO FURTHER.. WE NEED AN NDA– Non Disclosure.. My methods are so good that I cannot tell you any more information without an agreement and payment up front. 

For the rest of you… read on…   Ready.. Set… I don’t know all the answers.  That is my secret.  At this moment as I sit here writing you on my blog about the deliciousness of the Pioneer Woman recipes and KM <— weird topic mix,  I don’t know what your problem is and I am not sure yet how to fix it.

Here is what I do know.    I know that knowledge is a wave of sorts and that knowledge is stacked onto knowledge.  This means that you have to actually know something to get to know something. These things that you need to know are prequalifications for leveling up on what you can know.   When I go to help an organization or a person, I take with me a body of knowledge in knowledge transfer, knowledge management, industrial psychology, psychometry<–just kidding and other areas of thought to help YOU figure out what to do to solve what ever the challenge is.   If it is peer to peer mentoring then that is what we look at together.   If it is sampling the organization to get a feel of the culture, that is what we look at.  If it is enjoying a smoothie and pontificating on the great crew change of 2020 and the end of life as we know it, I do that too.    There is no magic pattern.  There is no magic bullet.   There are a BUNCH of wonderful recipes out there for you.. some are delicious but harmful to your business and some are healthy and good for the business.   It is up to you what you want to accomplish and the difference between me and my team and other people who I have come across is that I am going to tell you that I don’t know but we can learn and figure out what to do to solve the challenges together.   If something comes up and myself or my team can’t figure it out.. (another NDA moment)  Please avert your eyes if you can’t take the answer!! I will get help from my friends and even if needed from people who I know that can help but may not like MY style.   Because that is what it takes.  

Last Part..

The only thing I want to point out now is that a lot of people are just checking their pulse and they know that at some point crew change is going to hurt them or some other catastrophic event is going to hurt their business.   Don’t wait for that to happen and suffer that consequence, invest a little now in strategies for the long-term.  You can have your Pioneer Woman dessert and a healthy dinner before it!!

There is GREAT POWER in Silence

If you don’t say something, you are saying a lot.

“Silence is a window into a fundamental misunderstanding in semiotics, the study of signs. “http://www.psychologytoday.com/blog/ambigamy/201110/the-silent-treatment-when-people-leave-you-guessing

Research indicates that children would rather be yelled at than ignored. When prisoners are being punished, they are put in isolation, because being isolated is one of the harshest punishments there is — other than physical abuse. Likewise, the silent treatmentis a form of punishment, a way of attempting to control your partner or others into doing what you want them to do. It is a withdrawal of approval, and can cause much fear in people who are vulnerable to this.

You are giving people the silent treatment when you shut down to them, closing your heart and refusing to interact with them or acknowledge their presence. You act as if they are invisible, not responding to them at all or giving them a very minimal and withheld response. Your hope in treating them this way is that they will get the message that they have displeased you. They have done something wrong in your eyes and deserve to be punished, deserve to have your “love” taken away. Ref

When you ignore people and they know you are ignoring them, you hurt them.

 

 

Animagraffs.com