Shout, Show and Share to Work Out Loud

Working Out Loud – Simply Works..

I can easily see how everyday my life is better for practicing behaviors that are aligned and consistent with WOL.   When I first met John Stepper he said “I don’t care about selling books, I care about helping people.”  If he were to have any disappointment it would potentially be that he could not reach further and help more people.   It left a very clear impression on me.   John conveyed his ideas beyond his words alone and spoke from his heart.    I believe that we should do our part to help people as well.

As a child my step father would go to the Salvation Army depot and pick up an emergency services disaster relief truck to serve firefighters on 3 alarm or greater fires.   It could be 3 in the afternoon or 3 in the morning, he would go and serve the firefighters and police through the disaster.   He had a full-time job to do as well.   The whole family would go sometimes and serve cookies and milk or ice tea to the blackened faces and tired eyes of the NYC service members.   Andre (my step father) would say that we need to “show up” and he enjoyed just being there to help.

I thought about John Stepper and Andre both in consideration of the work I had before me in knowledge management.    It is empowering to serve and act to help others and I wanted to find ways to introduce these concepts in all aspects of my life.    I read a lot about leadership and I try to account and understand my failures along with my success.   I know I can do better and I work to stay resilient.

I am happy to share what I have seen actually work.  I also want to put this in context of this quote “The whole course of human history may depend on a change of heart in one solitary and even humble individual – for it is in the solitary mind and soul of the individual that the battle between good and evil is waged and ultimately won or lost.” – M. Scott Peck

I believe that John may never see the millions of people that he helps or the butterfly effect of his insights and wisdom but if we know that we help one person, this may be all that is needed to create a positive impact and the desired outcome.

Here are some basics that work.

Corporate Communications..  **Shout Out**

1) Use the 5 Whys.. to explain what problem you are looking to help solve by Working Out Loud.

2) Use stories to tell people the value of Working Out Loud without having specific problems to solve.

3) Ask your communications team to help share and convey your message.

Create an Event or a Series and **Show Up**

1) The more you show up the better off everyone is.   Your stories will get better and you will become more relaxed and comfortable.  Beyond that, showing up is showing that you care.

2)Go to your people.  People may not have time to come to an event or see you, but you can find your way to them.  Making the effort is critically important.



Every one of us has a story to share and experiences that can help others.    Share your ideas, your thoughts and your experiences and be open to listening and reading the thoughts of others.  It helps in many ways both for business and personal reasons but the practice of sharing and infectious and are good for your overall health and well being.   At the same time, have no expectations of getting feedback.   If you put something out there today it may find its way to usefulness many moons from now but have faith that it matters.





3 Low Cost Knowledge Tools to Increase Profitability


You can’t learn if you aren’t listening

Imagine you go to an ice cream shop to purchase vanilla ice cream with rainbow sprinkles and you get to the counter and ask, “Can I please have some vanilla soft serve with rainbow sprinkles?”  How would you feel if the person serving you didn’t respond?   How long would you wait at the counter? Would you ask the person again?  Maybe you are a nice person and you would ask again.   What if after you asked for the third time the person finally responded with, “You don’t want vanilla ice cream. you want a burger.”    Oh, that makes no sense..  after all you knew that you wanted ice cream and you even knew what kind and you were aware that the ice cream shop had this flavor and you had an expectation that the person serving would be happy to serve you up some soft serve vanilla.

Well folks, this happens every day both to people consuming content and products and for those trying to provide content and products.    You can’t learn what someone wants or what someone knows if you aren’t listening.

There is a good chance that someone isn’t listening to what you are saying even if you are.. in fact, the owner of the ice cream shop itself.

My first tool .. Effective Listening

10 Steps To Effective Listening – Forbes <– have at the link..

Buying new things without a real purpose is dumb

You know what I like to do? When my kids stop listening and they don’t share with each other and they don’t communicate well, I go out and buy myself a new car.  I figure that I will get them all in the car and they will all be so enamored with the awesomeness of this thing that all the bad behavior will go away.   They will start talking to each other and share their toys and we will all be happy!  Except,  the car has an internal DVD player and they want to watch different movies.  Also, they are still mad at each other so they are still fighting.  Now they are fighting in the new car and messing it up.  Do I have to pull this thing over…and?

Yeah.. sounds silly, because it is..  Why would you buy new technologies to change behavior?  In fact, why would you even think that a new technology by itself would change behavior?  Does that make any sense to you?

So.. here is tool number 2

Change Management <–

Yep..  it isn’t the tool that needs to change.. it is something else..

Be Kind

You may consider that kindness (real kindness) is actually a good tool.  Why? Because with kindness all things are possible and without it all things are not likely.

It doesn’t matter how large an organization you live in, kindness and respect are key to happiness.  Being happy and purposeful are the fundamentals.   You could drive the numbers up for a short time by making personnel cuts and/or introducing new technologies that are highly technical, however, you can’t keep them up without kindness, respect, and understanding.

A kind person with a clear understanding for respect and trust will always exceed in all endeavors.   That person will be a force multiplier and people will follow and work for them without question.   An unkind person will find themselves empty and alone in every aspect and it will impact all of the people around them.

If I am pointing out the obvious, why is it so hard for people to realize that these basic behaviors make people and organizations successful?

I am not offering a link to kindness, because there is a good chance that you know how to be kind.  You either choose to be kind or you choose to be something else.

Low Cost KM

I offer this thought.  If your organization has technologies to collaborate, store content, share content etc.. consider that you have most of what you need from a technological perspective (of course there are cool tools) but you need to focus on behavior.  Behavior is what will drive productivity and behavior is what will change how things feel.  If you create an environment of kindness. trust, respect, honor and loyalty, your organization will grow beyond your imagination.   Would you share your greatest failures and success with someone you dislike or even hate?   Knowledge sharing can only be successful if people are willing and able.  The technologies can provide the vehicle for ability, but not for a willingness.

–Think about it//

Email Pattern

Just in Case (3 other tools).. If you need a tech fix

1)  Wandora is a desktop application to collect, store, manipulate and publish information, especially network model data and data about WWW resources. Wandora’s data model is multilayered and based on Topic Maps. Addition to topic map formats, Wandora imports RDF and OBO (Open Biomedical Ontologies) files. Moreover, Wandora can extract topic maps out of various file formats and web services.

2) One of my new favorites @ for email analysis.

3)Always useful for knowledge mapping