Leading Knowledge Management

The Basics From a leadership perspective,  a KM lead needs to have the ability to execute.   Knowledge Management efforts are fundamentally about change.    Practically speaking, it is impossible to change anything without a clear vision and mission.  Knowledge Management should be part of the organizational DNA, not something we deliver but something we …

Bad Automation – It’s Here

Automation is Here Go to a movie theater,  an airport, or an amusement park and you will experience more interaction with machines and less with human beings.    This may on the surface seem like a good thing but in terms of personal cost and experience, I believe it is harmful to customer experience and …

First 100 Days

  Recently,  I went over the steps I took as I started my job at Chubb Insurance.  I was brought in by senior IT leadership to address challenges of transformation and change using tools, techniques and practices derived from Knowledge Management. I quickly realized on my first day that I would need a consistent approach …

Why Every Leader Should Build a RetroPi

Strategy It is estimated that the number of mobile phone users in the world is expected to pass the five billion mark by 2019.   The level of interaction with technology creates an illusion of understanding.   Expert users are not expert technologists. Many senior leaders don't claim to be expert technologists but when it comes to …

Innovation in Iceland

Geothermal Energy ~ Relaxing Spa Iceland is powered by an endless supply of heat supplied by geothermal energy by volcanic activity.    It also has a geothermal energy plant with an adjoining resort and spa. Hidden away across a landscape of lava rock and a sea of smoke billowing up from the ground,  is a …